Position Number: JR-000375

Location: Parkville

Role type: Full-time; Fixed-term for 2 years

Department/School: Enterprise Performance Group; Chief Operating Officer Portfolio

Salary: UoM 8 - $122,736 - $132,847 p.a. plus 17% super

• Lead and inspire the practice of Service Improvement in projects and initiatives within the Service Experience and Improvement team.
  
• Design and improve the experiences of, and services to students, staff, and academics at the University of Melbourne
  
• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
  

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Your next career opportunity

As a leader, you will possess a Service Improvement mindset, championing cutting-edge methods within our Service Experience and Improvement team's projects. Your mission is to masterfully design and elevate the service experiences for our students, staff, and academics, ensuring every interaction is seamless and impactful.

Your responsibilities will include:

• Drive Optimal Outcomes: Ready and willing to apply a blended toolkit of Service Improvement (Lean, Six Sigma, BPM), Design (Service, UX), Project Management, and Change & Communications.
  
• Lead Transformative Projects: Spearhead multiple improvement initiatives, refining processes and enhancing service/operating/governance models for students, academics, and staff, while coaching junior team members.
  
• Cultivate Strategic Partnerships: Engage and manage relationships with senior university stakeholders, advocating for Service Improvement to solve complex challenges.
  
• Champion Sustainable Excellence: Deliver lasting results that uphold the University's commitment to continuous improvement and foster a high-achieving, collaborative work environment.
  

You may be a great fit if:

We are seeking a Service Improvement Lead who can expertly frame problems and leverage diverse problem-solving approaches. You'll analyse data to understand the Voice of Customer, map processes to identify improvements, and streamline workflows. This role demands proven project management skills and the ability to lead multi-disciplinary teams using Service Improvement methodologies. Crucially, you will possess exceptional interpersonal and communication skills to build relationships, facilitate engaging workshops, and champion change with a growth mindset.

You may also have:

• Qualifications which may be in one of the following fields of study - Lean, 6Sigma, Lean 6Sigma, BPM or an equivalent combination of relevant experience and education/training.
  
• Tertiary, or other qualifications which may be in one of the following fields of study - Business, Engineering, Systems Thinking.
  
• Experience and broad knowledge of the practice of Service, Process and Business improvement, with the ability to engage and advocate for these methods.
  

For further information please refer to the attached PD.

What we offer you!

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
  
• Progressive, considerate leave provisions to empower your work-life balance
  
• Salary packaging and access to a range of discounted services including Bupa health insurance
  
• Health and well-being services including a leading Employee Assistance Program
  
• Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members!
  

For more information check out our benefits page!

Your new team - Enterprise Performance Group

The Enterprise Performance Group (EPG) is a centre of excellence in business transformation and data, driving improved operational efficiency, effectiveness, and experiences across the University.

The EPG brings together specialist skills and expertise to discover opportunities and partner with you to define, design, test and deliver solutions. We provide assurance, organisation, measurable contributions, enhanced transparency and improved engagement and communications between all stakeholders - we help build a community of support to 'get the job done'.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to [email protected]. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Working at the University - what you need to know

This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential!

Is this the perfect opportunity for you? Apply today! Including the following documents:

• Resume
  
• Cover Letter outlining your interest and experience
  

Please note that you are not required to respond to the selection criteria in the Position Description.

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

If you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

Position Description: UOM8 Service Improvement Lead PD.pdf