Be the expert our centres rely on.
Join Goodstart as a XapCare Partner and provide front-line support for Xap, CCS, and childcare systems. Help build team capability, resolve inquiries, and drive improvements that enhance the everyday experience of our Centre Directors and teams. Make your impact where it matters most.

Role: XAPCare Partner

Location: Murarrie, QLD (Turrbal and Yuggera peoples)

Employment Type: Permanent Full-time

Are you passionate about delivering exceptional customer service and supporting teams to thrive?

As an XapCare Partner, you'll be the go-to expert for Xap system, CCS, and Childcare management inquiries. You'll take ownership of inquiries, providing timely and high-quality resolutions while focusing on CCS legislation, governance, and compliance.

You'll also identify trends and work with stakeholders to recommend improvements to the system and tools, ensuring an excellent experience for our Goodstarters.

Bring your problem-solving skills and commitment to customer satisfaction to make a real impact at Goodstart!

Your Impact:

As an XapCare Partner, you will play a pivotal role in building and enhancing the capability of our Centre Directors and teams.

Your expertise will make you the first point of contact for all system and operational inquiries, while you also support the setup of new centres in Xap. By developing and maintaining self-service resources and driving continuous improvement in systems, processes, and resources, you will help create a seamless experience for our teams.

Your commitment to customer service excellence and operational best practices will drive key improvements, fostering a culture of growth and efficiency.

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs (As agreed upon by manager)
• Salary Packaging benefits which reduce your taxable income to increase take home pay
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You'll bring to the table:

• A customer service first perspective
• Ability to deliver support and training in a way that builds capacity and capability in centre teams
• A high level written and oral communication skill with the ability to adapt your style dependent on the audience
• Ability to effectively develop and assess technical training materials related to the IT platform and deliver tailored solutions to the network
• Sound technical skills with a willingness to learn and grow their technical knowledge
• Experience working in a fast paced and high-volume environment
• Experience working with Xap or other Child Care Management System
• Relevant State Working with children check/clearance

How to apply

Click ‘Apply Now' and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions

Have a question? Contact our Talent Acquisition Team via email [email protected]

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.