Company
JK’s client have offices based in Ballarat, Melbourne and Brisbane providing inbound call centre support to customers within the telecommunications industry. Ranked number one for customer satisfaction, they prioritize delivering exceptional service and efficiency. They are currently seeking passionate Customer Service Operators to join their team.
Our client currently has vacancies, requiring individual who have call centre experience, and are process driven.

The Role:
As a Customer Service Operator, you will play a crucial role in assisting customers within the telecommunications sector. You will handle a variety of inquiries, including upgrading their 3G network, troubleshoot mobile phone and wireless connection issues, and provide top-notch support. This role offers extensive paid training, hands-on experience, and the chance to learn from industry leaders.

Key Responsibilities:

• Respond to customer inquiries and troubleshoot technical issues.
• Assist with mobile and wireless connection problems.
• Apply technical knowledge to provide effective solutions.
• Maintain high standards of customer satisfaction and efficiency.
• Maintain high levels of record keeping

Requirements:

• Prior call centre and case management experience.
• High-level of communication skills (written and verbal).
• Enthusiasm for customer satisfaction
• Strong IT skills and ability to learn new applications.
• Problem-solving skills and the ability to manage challenging conversations.
• Availability to work 38 hours a week within 8 am - 8 pm (Monday - Friday)
• Reliable, consistent, and committed to high-quality results.

About JK Personnel
At JK Personnel, we put people first. Our success is built on fostering meaningful, long-term relationships with both clients and candidates. By understanding your unique needs and goals, we go beyond simply filling roles—we create partnerships that last.
Our team of consultants have built strong networks and an excellent reputation for our service with a proven track record of finding the right people to fill positions, fast.

How to Apply;
If you are interested in applying for this role, please apply now. For expert tips and advice on preparing an application head to https://jkpersonnel.au/job-seeker-resources/

Following your application you will receive an email from Jay, JK’s Virtual Recruitment Consultant. Jay will ask you a few questions to help fast-track your application.
Note: Successful applicants will need to provide proof of COVID vaccination and demonstrate full working rights.