About Databox Solutions:

Databox Solutions is a leading provider of innovative technology solutions, dedicated to helping businesses streamline their operations and achieve their goals. We pride ourselves on our commitment to excellence, customer satisfaction, and a collaborative work environment. At Databox Solutions, we foster a culture of growth, learning, and development—making it a great place to work for individuals passionate about technology and customer service.

Job Description:

We are seeking a detail-oriented and experienced Billing Support Officer to join our team. This role is crucial in ensuring accurate and timely billing processes for our clients. The ideal candidate will have experience in the telecommunications industry and a strong understanding of billing procedures and customer service.

Key Responsibilities:

Sending recurring monthly and ad-hoc invoices

Reviewing billable time entries by Technicians

Ensuring that correct labour rates are applying to invoices

Acting as an escalation point for billing enquiries

Reviewing new customer agreements prior to bill-run

Managing contract payouts

Assisting with dealer commissions

Supporting Project Managers with purchase orders or invoicing issues

Processing customer transfer of ownership requests

Processing customer cancellation requests

Managing the Accounts ticket queue

Updating client direct debit information

Why Join Databox Solutions:

Innovative Environment: Be part of a company at the forefront of technology and innovation.

Career Growth: Opportunities for professional development and advancement.

Collaborative Culture: Work in a supportive environment where your contributions are valued.

Work-Life Balance: We support a healthy balance between work and life.

Qualifications:

Experience in the telecommunications industry is highly preferred

Strong understanding of billing procedures and customer service

Excellent communication and interpersonal skills

Detail-oriented with strong organisational skills

Ability to work independently and collaboratively