Senior Policy Officer

SNSW Grade: 9/10
Employment Type: Temporary upto 30 June 2026, Full-time (35 hrs per week)
Location: Sydney McKell. In office presence required 2 days per week as per DCS directive
Salary range : $126,898 - $152,845 plus 11.5% Super

About the team
The Small Business Advisory Team is a great place to shape and drive some of the NSW Government's key commitments for small business. The team sits within the new Customer Care and Business Bureau in Service NSW, and delivers whole-of-government initiatives and supports legislative reform to help NSW small businesses start, grow and thrive.

We are looking for a Senior Policy Officer who can drive complex work, manage and coordinate the development and implementation of a range of policy and strategic initiatives, including the NSW Charter for Small Business and reforms to the Retail Leases Act 1994.

Your day-to-day

• Research, analyse and review complex policy issues, identifying emerging issues, developing evidence-based options, and recommended solutions to resolve problems and mitigate risks
• Provide expert policy advice and information to relevant stakeholders to facilitate the appropriate interpretation and implementation of policies and support Agency and/or Government policy initiatives
• Support Cabinet, Ministerial and Parliamentary processes and engagement, working collaboratively with stakeholders on strategies to ensure approvals are achieved on time to promote Government objectives
• Build and maintain relationships with key stakeholders, facilitating their engagement in, and contribution to, the identification and development of policy and operational solutions and to inform policy decision-making and program responses
• Monitor, evaluate and report on the development and/or implementation of policies to identify issues and ensure the achievement of desired outcomes
• Prepare correspondence, written reports, publications, and briefs, that are informative and aligned with agency requirements, to respond to Agency and/or Government requests
  
  To be successful in this role you will demonstrate:
  
• The ability to deliver results, take initiative and have a can-do attitude
• Strong analysis and problem-solving skills, and the ability to apply solutions to policy and operational responses
• Resilience, and energy to thrive in an agile and adaptive environment
• The ability to be able to build and maintain positive and productive relationships
• Strong written and verbal communication skills
• Good understanding of how government works and how to get things done using government processes
  
  To Apply
  Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.
  
  Salary Grade 9/10, with the base salary for this role starting at 126,898 base plus superannuation
  
  Click Here to access the Role Description.
  
  For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].
  
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
  
  Closing Date: Monday, 16 June 2025 @ 9.59 am
  
  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  
  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
  
  For more information, please visit
  
  Information on some of the different types of disabilities
  
  Information on adjustments available for the recruitment process