ABOUT THE COMPANY

Lotus People is excited to be working with a leading Australian property services provider with over 70 years of experience in enhancing community living. Managing more than 185,000 lots across 11,000+ buildings, this organisation offers comprehensive services including strata and facilities management, debt recovery, legal, and developer services. With over 700 employees and 30 branch offices nationwide, they are committed to creating inclusive workplaces that reflect the communities they serve, empowering staff with the tools and support needed to manage and extend the property lifecycle.

The team asked their people what made working there so special, and they highlighted that they offer a sense of belonging, have flexible ways of working, they're making a difference every day and their career journey provides challenges and growth.

ABOUT THE ROLE

This is a hands-on quality and compliance role where you'll be the go-to person for maintaining and improving compliance frameworks across the business. Reporting to the National Quality Manager, you'll support internal audits, ensure regulatory alignment, and champion continuous improvement initiatives. You'll work closely with stakeholders across the business, providing guidance, training, and insights to foster a proactive quality-first culture.

DUTIES

• Perform Regular Audits: Conduct internal audits and assessments of processes and services to ensure compliance with industry regulations and internal standards
• Data-Driven Analysis: Use data and metrics to analyse performance and quality outcomes, providing insights and recommendations to optimise operational efficiency
• Collaborate for Improvement: Work closely with various departments to drive continuous improvement and ensure that quality standards are consistently met
• Stay Updated: Keep abreast of relevant industry regulations and standards while providing guidance and support to departments in understanding and adhering to compliance requirements
• Collect and Analyse Feedback: Gather and analyse client feedback, performance data, and other relevant information to identify trends and areas for business improvement

SKILLS & EXPERIENCE

• You have in-depth knowledge of quality assurance methodologies, principles, and best practices
• You have the ability to display understanding of the quality and compliance process outside of production industries
• You have proven experience in conducting quality audits, assessments, and evaluations within an organisation
• You have a demonstrated track record of developing and implementing quality assurance processes and procedures
• You are experienced in analysing data to identify quality issues and trends and making recommendations for improvement
• Your background includes substantial experience in the field, showcasing your ability to drive quality and compliance initiatives effectively
• Working in a cross-functional team environment to drive quality initiatives and ensure compliance with industry standards
• Strong interpersonal skills with the ability to build relationships with all stakeholders
• A keen eye for detail in identifying any discrepancies or non-compliance issues in processes

BENEFITS

• Great Sydney CBD location!
• Flexibility - 5-days per fortnight in the office
• Birthday leave and additional wellbeing days
• Access to Employee Assistance Program (EAP) and extra internal support services
• Discounts on retail and gym memberships
• Vibrant and inclusive culture with regular morning teas, wellness webinars, and open communication across the business
• Career development and internal mobility opportunities
• Supportive team culture with approachable leadership

HOW TO APPLY

Click APPLY or contact Kaitlyn at [email protected] for a confidential discussion. At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We respond to every applicant and will strive to ensure you have a positive experience with us!

If this sounds like the ideal role for you, apply now for immediate consideration!