About KBA Insurance Repairs

As one of the most respected builders specialising in insurance repairs, KBA Insurance Repairs ensures every project is handled with utmost diligence, from inception to completion. Our engagement by insurance companies testifies to our trustworthy approach, which we exercise by working collaboratively with all stakeholders. We prioritise transparent communication, cost-effective methods, and safety, ensuring every project’s success. Our commitment to providing top-notch quality repairs has consistently distinguished us from the competition.

Our dedication to customer satisfaction permeates every stage of the insurance repair process, ensuring a smooth journey throughout the claim lifecycle. From the most minor to the most extensive repairs involving medium-density and low-rise residential homes, our immediate response reduces uncertainties, providing peace of mind to our clients.

The Opportunity

We have an exciting Customer Service role available in our Western Australian office in Belmont, where you will join a dynamic construction team, ensuring the prompt and effective delivery of a range of insurance claims. As a key player, you'll be responsible for managing your own portfolio while supporting the wider team.

You will be supported by a positive, diverse team, amazing culture and be presented with further career opportunities within the business. Our team ensures you will always have the assistance you need. We also offer an Employee Assistance Program for you and your family.

Responsibilities

Maintain regular work hours from Monday to Friday, 8:30 am-5 pm, with opportunities for additional hours during high-volume periods.

Manage portfolio via our operating system, providing regular updates on individual repairs' status.

Facilitate open communication with the panel of contractors and homeowners.

Engage and manage customers and trade interactions.

Utilize several industry-specific programs along with our insurer platforms, backed by a highly experienced administrative and management team.

Required Skills and Experience

Minimum 2 years experience with Insurance Builder preferred however not essential, we are willing to train the right person that has a drive for excellent customer service.

Previous experience with Prime Ecosystem desired but not essential

Strong negotiation and conflict resolution skills

Results focused and self-driven nature

Excellent time management skills and ability to work under pressure

Strong organisation skills with the ability to manage workload effectively using provided tools and methods.

The capacity to maintain high attention to detail and quality under pressure, meeting time-based KPIs.

A positive and dynamic personality, with lateral thinking and reasoned decision-making abilities.

Excellent verbal and written communication skills.

Autonomous work ethic with the ability to accurately predict monthly financial outcomes.

Capability to build rapport with all stakeholders, working cooperatively to achieve common objectives.

Proficiency in Microsoft Suite

This role is a fantastic opportunity for those with a trade background aiming to leverage their organisational IT skills within the construction sector. It's equally suitable for someone from a claims-based background eager to explore the construction industry.

Please attach a cover letter and your resume outlining your experience and why you want to be our next superstar!