About the role

The Mater Hospital Administration Team has an exciting opportunity for an experienced Administration Officer to join the Appointment Management team in a maximum term full time contract until 30th November 2025.

This is a full-time role based at Mater’s South Brisbane Campus. You will work predominantly day shifts on Monday – Friday working a 7.36hr shift. The successful candidate will require availability from 7am - 4:30pm. Our clinics are open 6am-6pm, you might be called to work outside your usual hours if required by the clinic.

Salary range: $31.24 - $36.44 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

As an Administration Officer within Appointment Management, your role will involve but will not be limited to:

• Provide exceptional customer service to patient and clients
• Book, reschedule, and cancel outpatient appointments in accordance with hospital guidelines and clinical timeframes.
• Liaise effectively with clinical and administrative staff to ensure accurate scheduling.
• Ensure referrals and waitlists are managed appropriately in accordance with relevant policies
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, and maintain accurate patient information in hospital systems such as IPM and Verdi
• Identify and escalate booking conflicts, access issues, or capacity constraints to relevant Administration Coordinators or managers.
• Support improvements in clinic utilisation and flow through proactive scheduling practices
• Comply with privacy and confidentiality requirements and uphold professional standards in all communications.
• Provide relief support to reception or call centre roles when required
• Maintaining and meeting multiple KPI’s on a daily basis

About you

To be successful in your application, you will demonstrate:

• Experienced in customer service and administration
• Highly developed time management and organisational skills
• Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
• Excellent customer service and interpersonal communication skills
• Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Availability for all shifts across a 5-day working week between 6am to 7:00pm

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Wednesday 18th June 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.