About the Company:

Our client is a well-established insurance organisation with a presence across Australia. They’re currently rolling out a major project and need confident, detail-focused individuals to join their team. You'll report to a supportive and experienced leader who values a fast learner with a strong customer-first approach.

The Role:

As a Customer Service Consultant, your key duties will include:

• Managing high-volume inbound calls
• Liaising with customers via email
• Verifying customer identities and updating details
• Processing payments and handling data entry
• Completing general admin tasks in a compliance-driven environment

About You:

You’re a strong communicator with a customer-focused mindset and excellent attention to detail. You thrive in fast-paced roles and are quick to pick up new systems and processes. Experience in data-sensitive or compliance-based environments will be highly regarded.

What You Need:

• Immediate availability
• Commitment to a full-time role working Monday to Friday, Mondays and Thursdays in office with WFH opportunities for the remainder
• Previous experience in high-volume customer service
• Working Holiday Visa holders welcome – please ensure you're available to work from the Sydney North location

Ready to jump in? Apply now for an immediate start!

Learn more about Woodforde Group and how we can help you:
https://woodfordegroup.com.au/

At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.