🌟 Quality and Compliance Manager

Full-Time | $100,000 + Superannuation | 38 hours per week
📍 Location: Mildura

About One True Pairing (OTP)

At One True Pairing, we’re committed to creating a safe, supportive, and high-quality environment for both our clients and our team. We deliver services that make a genuine difference in people’s lives — and we’re looking for a passionate, detail-oriented Quality and Compliance Manager to ensure our standards remain exemplary.

About the Role

As the Quality and Compliance Manager, you’ll play a key role in overseeing the quality and safety of OTP’s operations. Reporting to the CFO, you’ll lead the development, implementation, and maintenance of systems and processes that support safe, compliant, and efficient services across the organisation.

You'll help foster a workplace culture that values continuous improvement, accountability, and regulatory excellence.

🔑 Key Responsibilities

Develop and manage quality and compliance frameworks aligned with industry standards

Monitor internal processes to ensure compliance with legislation, policies, and NDIS requirements

Conduct audits, risk assessments, incident reviews, and implement corrective actions

Provide staff training and support on compliance matters

Collaborate with leadership to drive operational excellence

Prepare detailed reports for internal and external stakeholders

Foster a proactive culture of safety, quality, and accountability

🙋 About You

You’re detail-focused, solutions-driven, and a strong communicator with top-notch observational and analytical skills. You’re proactive, adaptable, and passionate about delivering safe, high-quality outcomes.

✅ Essential Criteria

Experience in quality assurance, compliance, or risk management (ideally in community, health, or human services)

Solid understanding of industry regulations and standards

Excellent verbal and written communication skills

Proven ability to provide training and support in compliance matters

Strong organisational and problem-solving skills

High level of integrity and discretion

Relevant tertiary qualifications in compliance, quality, or risk management (highly regarded)

🎁 What We Offer

💰 $100,000 per annum + super

🕘 Full-time, 38 hours/week

🤝 A values-driven, supportive team culture

📈 Ongoing professional development opportunities

Apply Now

If you're ready to lead quality and compliance in a purpose-driven organisation, we’d love to hear from you!

Click Apply Now to submit your resume and cover letter.

For a confidential discussion, contact John Toms at [email protected] or 03 5000 2981.