Position overview

• 12-Month Maximum Term Contract, Full-Time opportunity
• True hybrid working - work from home and our Mitcham office
• $88,557.94 per annum plus 12% superannuation

About us
We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The Role
Our Debt Collection Specialists play a vital role within the Billing & Collection Division through working with our customers to recover high risk outstanding accounts. You will have the autonomy to assess the risks and implement the appropriate recovery actions, case managing the customers' accounts to completion.

Your key responsibilities
The work will involve taking both inbound and outbound calls, always providing a high level of customer service, which will also involve negotiating tailored outcomes to specific customer needs. You will also have the opportunity to identify process improvements

What we're looking for
The successful candidate will enjoy the challenge of taking ownership of all customer issues from the first point of contact and will also be able to demonstrate:

• Solid experience with a range of debt collection activities.
• Relevant debt collection legislation and regulation knowledge.
• Demonstrated interpersonal and negotiation skills, particularly when working with customers, and the ability to actively listen to our customers.
• Demonstrated experience in managing all documents, policies and procedures, standards and specifications.
• Experience in developing strategies, thinking outside the square, and efficiency improvements

To view the full position description, click HERE.

Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow - both professionally, and personally. When you flourish, we all do.

• $88,557.94 per annum plus 12% superannuation
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• $650 home office set up allowance for eligible employees
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
• Request to swap certain public holidays for another day of paid leave

To read more about our benefits and culture, read our employee handbook HERE.

Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to apply
Applications should include a supporting Cover Letter and Resume.
Closing date: Tuesday 17th June 2025
This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process, please call 03 9872 2542 or email [email protected]. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.