Customer Care Coordinator

Frontline Construction Australia
South Nowra, NSW
A$65,000-$75,000 p/a + Super
Administration & Office Support → Client & Sales Administration
Full-time
On-site

Posted 4 days ago


🏠 Customer Care Coordinator | $65K+ | Monday to Friday

Be the face and heart of a well-respected building company!
We're on the lookout for a vibrant and organised Customer Care Coordinator to manage front-of-house operations and support clients through the post-handover journey of their new home. If you've got a flair for admin, a love for client care, and the ability to keep things running smoothly behind the scenes - we want to hear from you!

🔹 Full-time | Monday to Friday
🔹 Base salary from $65K (negotiable based on experience)
🔹 Front-of-house + customer care focus
🔹 Positive, professional team environment

✨ About the Role:

You'll be the first point of contact after clients receive the keys to their new home - delivering a warm welcome, handling maintenance coordination, and ensuring every detail is taken care of.

🔧 Key Responsibilities:

Coordinate handover gifts & folders 🎁

Manage post-handover check-ins at 1, 4 and 9 weeks

Liaise with trades and subcontractors to resolve maintenance issues

Update client records and systems with care and accuracy

Run reception: meet & greet, coordinate calls, keep the office running like clockwork

Organise special touches - from birthday cards to milestone celebrations ✍️

Maintain office databases, files, key registers and vehicle bookings

Support with toolbox talks and ad-hoc admin tasks

💼 What You'll Bring:

Previous experience in admin, customer service, or a coordinator role

A professional and approachable phone manner

Ability to juggle multiple tasks without missing a beat

Strong attention to detail and a proactive mindset

Warm, welcoming personality - you love creating positive experiences!

💬 This role offers real variety - no two days are the same! If you're a confident communicator who loves both people and processes, this is your chance to shine in a role that's equal parts reception, coordination, and client care.

Ready to make a difference in the customer experience?
Apply now or reach out for a confidential chat!

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Gemma Darmody at Frontline Construction at [email protected], otherwise please check out our website for other available positions.

www.frontlineconstruction.com.au

CANBERRA SYDNEY BRISBANE MELBOURNE PERTH


About Frontline Construction Australia

Warriewood, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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