🏠 Customer Care Coordinator | $65K+ | Monday to Friday

Be the face and heart of a well-respected building company!
We're on the lookout for a vibrant and organised Customer Care Coordinator to manage front-of-house operations and support clients through the post-handover journey of their new home. If you've got a flair for admin, a love for client care, and the ability to keep things running smoothly behind the scenes - we want to hear from you!

🔹 Full-time | Monday to Friday
🔹 Base salary from $65K (negotiable based on experience)
🔹 Front-of-house + customer care focus
🔹 Positive, professional team environment

✨ About the Role:

You'll be the first point of contact after clients receive the keys to their new home - delivering a warm welcome, handling maintenance coordination, and ensuring every detail is taken care of.

🔧 Key Responsibilities:

Coordinate handover gifts & folders 🎁

Manage post-handover check-ins at 1, 4 and 9 weeks

Liaise with trades and subcontractors to resolve maintenance issues

Update client records and systems with care and accuracy

Run reception: meet & greet, coordinate calls, keep the office running like clockwork

Organise special touches - from birthday cards to milestone celebrations ✍️

Maintain office databases, files, key registers and vehicle bookings

Support with toolbox talks and ad-hoc admin tasks

💼 What You'll Bring:

Previous experience in admin, customer service, or a coordinator role

A professional and approachable phone manner

Ability to juggle multiple tasks without missing a beat

Strong attention to detail and a proactive mindset

Warm, welcoming personality - you love creating positive experiences!

💬 This role offers real variety - no two days are the same! If you're a confident communicator who loves both people and processes, this is your chance to shine in a role that's equal parts reception, coordination, and client care.

Ready to make a difference in the customer experience?
Apply now or reach out for a confidential chat!

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Gemma Darmody at Frontline Construction at [email protected], otherwise please check out our website for other available positions.

www.frontlineconstruction.com.au

CANBERRA SYDNEY BRISBANE MELBOURNE PERTH