Join the Student Services and Support Directorate in this exciting opportunity!

• Full-time, fixed term to June 2026
• Based at the Townsville Bebegu Yumba campus, Douglas (on site)
• HEWL 5: $74,401 - $84,388 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits
• 3% pay increase on 1 July and a further 2.75% on 31 December 2025.

ABOUT THE ROLE

Delivering high-quality and accurate enrolment advisory services to students and staff regarding academic programs, mobility, enrolment and progression matters at JCU, you’ll work collaboratively with the Colleges and the Academy to ensure an integrated, responsive and student focused service. Contributing to a high performing culture within the Academic Administration and Enrolment team, you’ll provide timely and efficient administration of student enrolment processes and operational support whilst exercising superior attention to detail to maintain the integrity of student enrolment records, ensuring confidentiality and compliance. You will also have the opportunity to participate in events such as orientation, open days, enrolment advisory activities and career markets.

QUALIFICATIONS, SKILLS AND EXPERIENCE

To succeed in this fast-paced role, you’ll bring a strong customer service background with skills in managing high numbers of inquiries, providing information and advice whilst exercising confidentiality and discretion with complex matters, preferably within a Higher Education setting. You demonstrate an ability to interpret and apply legislation, policies, procedures and processes, and acquire knowledge to inform others. Proficient in a range of computer software programs including the Microsoft Office suite with high attention to detail, you have strong organisational and problem-solving skills with the ability to manage your own workflow and prioritise to ensure deadlines are met in a high-volume work environment. You also bring excellent communication skills with experience in dealing with people from a variety of backgrounds.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Cash out annual leave
• A range of flexible working options
• Attractive options for salary packaging
• Professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical services, gym and cafes.

HOW TO APPLY AND CONTACT DETAILS

Click the ‘apply’ button, create an applicant account and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter addressing the key requirements and outlining how your skills and experience will contribute to your success in the role.

The closing date for applications has been extended to Sunday 8 June at 11:55 PM AEST.

For any enquiries about the role, please contact Kasey Smithers - [email protected].

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.