Customer Care Representative

We are seeking friendly and confident people to join our Customer Care Team at our Burleigh Heads office.

Please note this is an in-office only position.

We are a family-owned business and we believe that good health begins with good water. We've been helping Australian families experience the benefits of filtered water for more than 30 years. We have exciting opportunities for anyone who thrives on providing an exceptional customer experience.

As a member of our Customer Service Team, you will be responsible for maintaining our ongoing customer relationships. You will be making outgoing calls to arrange scheduled servicing and replacement of water filter cartridges to our existing customers and also managing incoming customer service calls from new and existing customers.

If you have a growth mindset, looking to join a fun, friendly, family business, then look no further.

Role & Responsibilities include:

Welcome, Manage and embrace every sales opportunity with enthusiasm

Provide an outstanding customer experience that is tailored to our individual customer's needs

Manage inbound and external calls with a professional and courteous manner

Manage internal and external SMS and Email interactions promptly and accurately

Effectively and efficiently manage service logistics by implementing service calendar coordination using serviceable areas and mapping codes to book customers in for annual scheduled servicing

Sound knowledge of Microsoft office programs

Gain a wide range of knowledge and familiarity around Oracle NetSuite (CRM) and 8x8 Phone systems

Follow communication procedures, guidelines, and policies

Management of customer records in NetSuite

Complete understand of our product range to help our customers make the best choices

Participation in initial and ongoing product, sales & service training

What we are looking for:

Commitment to excellence

Exceptional verbal and written communication

Excellent attention to detail

Exceptional phone manner

Self-accountability

A strong work ethic with effective time management skills

Have a sound level of knowledge in Microsoft Skills

Have a sound level of knowledge in Microsoft Office programs

Have experience with Customer Records Management (CRM) systems is an advantage, but not necessary

Have experience with 8x8 phone system is an advantage, but not necessary

Has the right to work in Australia

Seeking an individual with flexible availability and openness to various hours from Monday - Friday or Tuesday - Saturday

Specifically, we require someone capable of working from shifts between 10am and 7pm. and some Saturdays 8 AM- 4 PM

Experience in the water filtration industry is advantageous, but not necessary

What’s in it for you:

The position is a casual role Monday - Friday or Tuesday - Saturday

Full time option after probation period for the right candidate

Endless opportunities for growth and career progression

A fun and healthy working environment

Regular incentives

EAP service available to all employees

To Be Considered:

To be considered for this role, please apply via SEEK – with a covering letter outlining your reasons for your interest in this role and how you are a suitable fit. Additionally, please provide your up-to-date resume, specifying your current residential suburb.