About the role:

As an Insurance Administrator in our Sunshine Coast Head Office, you’ll play a vital role in handling a range of administrative tasks that support both customers and insurers across Queensland. Working independently while contributing to a supportive and collaborative environment. You will be a part of a close-knit team where your voice matters.

This is a Monday to Friday roster based at our Nambour office.

Your day-to-day responsibilities will include but not be limited to:

Liaising with insurance companies while maintaining professional communication, both written and verbal.

Assisting uninsured customers by responding to enquiries and arranging payment options.

Actioning and responding to email enquiries in a timely and professional manner.

Coordinating vehicle movement schedules and working closely with the despatch team to ensure a smooth service.

Responding to customer enquiries in person and over the phone, providing helpful and efficient service.

Maintaining accurate records, ensuring data confidentiality and secure document handling.

Providing general administrative support across departments to ensure smooth daily operations.

Contributing to a collaborative work environment by sharing knowledge and enhancing overall administrative efficiency.

Working independently while being supported by approachable leadership and a close-knit team

About you:

To be a successful applicant for this role you must be able to demonstrate:

Experience in an Administrative role, Transport or Insurance experience is a benefit.

Great communication skills, both verbal and written

A positive and energetic approach to your work

Intermediate computer knowledge with the ability to learn new systems.

Able to work in a fast-paced team environment

Effective problem-solving skills and time management skills

A desire to learn and take on feedback

About Clayton’s:

At Clayton’s Towing, we’re not just about towing; we’re about building lasting relationships and making a positive impact in the communities we serve.

Clayton’s Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton handcrafted their very first tow truck. Fast forward 55 years, and Clayton’s has transformed into one of Australia’s largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.

With a highly dedicated team of over 200 professionals—some of whom have been with the business for more than 30 years—we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we’re always ready to assist, no matter the situation.

Benefits of working with Clayton’s:

Above award wages

Friendly and close-knit team environment

Extensive onboarding and ongoing training

Opportunities for growth and development

Employee Assistance Program

To join our team at Clayton’s, please send through a current copy of your resume. All applications will be treated as confidential.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all races, ages, genders, and abilities to apply.

Due to the high volume of applicants, only successful applicants will be contacted for the next step in the recruitment process.