Receptionist (Permanent Part-Time)

About Us
Territory Funerals is a long-standing, family-owned funeral home committed to providing the highest standards of personal and professional care. We understand the importance of compassion, attention to detail, and genuine support during one of life’s most emotional times. Our team is dedicated to ensuring every family feels comforted, respected, and supported throughout their journey with us.

The Opportunity
Due to positive growth and internal improvements, we are currently seeking a compassionate and professional Receptionist to join our dedicated team.

As the first friendly face that families and visitors see, the Receptionist plays a vital role in ensuring a calm and welcoming environment. This position is central to keeping our day-to-day operations running smoothly and requires someone who brings warmth, empathy, and strong organizational skills to the role.

Key Responsibilities
Working from our Yarrawonga office, your duties will include (but are not limited to):

Greeting families and visitors with empathy and respect, offering a calm and supportive presence

Answering and directing incoming phone calls, often involving sensitive or emotional conversations

Scheduling appointments and assisting in the coordination of funeral services, including liaising with clergy, cemeteries, florists, and other providers

Maintaining the reception area, meeting rooms, and office space to a professional standard

Performing data entry using our in-house database and Microsoft Office Suite (Word, Excel), ensuring a high level of accuracy

Demonstrating strong organisation and time management skills, with the ability to prioritise effectively

Managing daily administrative tasks such as correspondence, scheduling, and document handling

Ensuring strict compliance with privacy laws and industry regulations in the handling of client information

What You’ll Need to Succeed
To be successful in this role, you will require:

Previous experience in reception and office administration, preferably in a care-focused or customer service organisation

Experience in the funeral industry or a related field (highly regarded)

A high level of professionalism, discretion, and emotional intelligence

Strong organisational and time management skills, with the ability to multitask under pressure

Excellent verbal and written communication skills

Proficiency in Microsoft Office and general computer systems

The ability to work both independently and as part of a team

A valid driver’s licence

Sound character and strong references

What We Can Offer You

The opportunity to join a company passionate about making a difference

An outstanding company culture built on energy, integrity, teamwork, humanity, and professionalism

Meaningful and fulfilling work providing comfort and care during a significant time in people’s lives

Competitive pay and benefits, including uniforms and access to counselling support

Strong community connections and the chance to build long-lasting relationships with local families and service providers

Opportunities for personal growth through the development of emotional intelligence, resilience, and communication skills

How to Apply
If you believe you have the right mix of empathy, professionalism, and organisational skills, we’d love to hear from you. Please send us your resume and covering letter making sure you address the key responsibilities and experiences required, telling us why you are the right person for our team.