Senior Technical Advisor - Reporting & Analytics (IT)- Talent Pool Campaign

• Clerk Grade 09/10
• Full-Time Temporary 12 months with the possibility of extension
  
• Parramatta location with hybrid working - weekly attendance
  
• This role sits in the Delivery team within Government Shared Services
  

This is a Talent Pool opportunity, which means you will be placed onto a Grade 09/10 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months.

About the team

This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.

The Snr Technical Advisor -Reporting & Analytics identifies, reviews and documents EPICs and user stories that align with scope to improve business systems and to align solutions with business requirements, organisational strategies and plans. The role also ensures practice is documented and there is consistency of approach to documentation of business processes, requirements (functional and non-functional including Epic's and user stories), business unit strategies and operational plans.

Your day-to-day

Reporting to Manager Reporting & Analytics- Government Shared Services, your role will:

• Proven experience in SAP Datasphere, SAP BTP, SAP Analytics Cloud, and SAP Business Warehouse.
• Professional experience in Business Analysis for HCM and Finance, with a strong background in solution advisory.
• Ability to manage and align multiple stakeholders and their reporting requirements, and to guide users with the overall reporting and analytics strategy.
• A "can-do" attitude when working with large volumes of transactional and static data, and proven ability to design and deliver robust reporting and analytical solutions.
• Excellent communication and presentation skills to effectively engage business and technical audiences.

• Minimum 5 years of experience in SAP data warehousing, with at least 1 full lifecycle implementation on SAP Datasphere (mandatory).
• 2 full lifecycle implementations in SAP BW/4HANA or SAP BW on HANA.
• Recognized as an SAP HR expert with an excellent track record; additional knowledge in Procurement, Asset Management, or Finance is a plus.
• Solid understanding of the SAP ecosystem, including data warehousing principles, architecture, and design strategies.
• Ability to design and deliver complex solutions within SAP BTP/BDC environments using SAP Datasphere.
• Strong experience with SAP Analytics Cloud (SAC).
• Proficiency in SAP Analysis for Office for reporting and analytics.
• Hands-on experience with ABAP CDS Views, building custom and enhance extractors.
• In-depth knowledge of enhancement techniques, including user exits, BADIs, and enhancement spots.
• Strong programming experience in ABAP, SQL scripting, AMDPs, and procedures; experience with other scripting languages is an advantage.
• If you are passionate about SAP technologies and eager to drive innovation through data and analytics, we would love to hear from you.

• Facilitate setting priorities for change initiatives of high complexity, taking responsibility for investigation and implementation of changes to program scope.
• Identify and document business processes, business and functional requirements to align user stories, and case scenarios, comparing the best processes or delivery methods, including measuring and evaluating outcomes.
• Drive the analysis and collection of information, including investigating issues and analysing customer feedback and insights to create viable recommendations for service improvements that align with business strategy and user needs.
• Build strategic relationships with stakeholders to define business needs, user stories and priorities. Conduct through analyses of alternative solutions using best practices to deliver products and services with the maximum benefit and adherence to standards, including facilitating collaboration and ensuring effective communication with stakeholders to support design, development, and delivery that meets user needs.
• Document, store, and maintain practice for accessibility, enabling effective delivery and enhanced workflows; provide constructive challenges and objective critiques to ensure solutions that are fit for purpose.
• Facilitate cross-squad collaboration by coordinating Analyst input and leading Analysis Practice through the application of industry best practices and standards, fostering a deep understanding of operational methodologies.
  
  Key Responsibilities
  
  To be successful in this role, you will demonstrate:
  
  Essential Experience & Knowledge
  
  Essential Criteria:
  
  Candidates must have valid working rights in Australia. We are unable to sponsor visas or support candidates who do not have current authorization to work in Australia.
  
  Please contact [email protected] for any queries you may have regarding this role.
  
  To Apply
  
  Click the link to submit your application. Please attach your resume and a cover letter, demonstrating how your skills and experience align with the role.
  
  Salary Grade 9/10, with the base salary for this role starting at $125,693.00 base plus superannuation
  
  Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via [email protected].
  
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
  
  Closing Date: Friday, 13th June 2025 at 9.59am
  
  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  
  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
  
  For more information, please visit
  
  
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  Information on adjustments available for the recruitment process