About Us

The Caring Group, through its businesses including our Home Caring franchise network, is a private company focussed on delivering high quality home care support in the aged and disability care communities across Australia. We are growing rapidly and expanding our team to deliver on our strategic goals.

We are committed to delivering sensitive and respectful client-centred care, offering a wide range of services such as complex care, high needs, personal care, respite, domestic assistance and home maintenance in the comfort and privacy of the clients' homes.

About the Position

As the Training Officer & Education Officer, you will be responsible for ensuring our people have the skills to and competencies to perform their roles to a high standard. You will be motivated to challenge our current processes by creating engaging people development resources.

A strong background in operations and service delivery is essential for this role. While it reports to the General Manager of Quality and Compliance it has a broad operational focus. The Operations Excellence & Training Officer is responsible for developing, coordinating, and delivering learning and development initiatives across the business with a focus on clinical learning outcomes. This role plays a key part in shaping and implementing company-wide training strategies. It will collaborate closely with HR to provide leadership in managing internal learning programs, supporting the Operations team with best-practice solutions, and contributing to projects aligned with evolving business needs.

Responsibilities

Design and facilitate mandatory training as well as technical and soft skills programs, using best-practice methodologies and standardised content.

Create engaging, impactful training with a focus on clinical development for support workers, case managers, people managers, and franchisees.

Deliver training sessions—including clinical development—tailored to the needs of support workers, case managers, people managers, and franchisees.

Collaborate with stakeholders to develop clinical pathways that support continued professional development and ongoing clinical registration.

Conduct regular training needs analyses to drive continuous improvement and foster a culture of learning across the organisation.

Create policies and procedures that meet regulatory requirements and can be implemented and effectively managed by various stakeholders

Collaborate with HR training and compliance to monitor and maintain employee compliance expectations and ensure standards are achieved

Partner with Human Resources and Operations to design career development pathways that enhance professional development and retain talent.

Work with HR training and compliance to establish and implement consistent standards across all training formats, including routine refresher training to ensure alignment and quality.

Ensure all training documentation complies with audit requirements and that accurate training records are maintained.

Participate in the quality assurance process for new and existing learning resources to ensure content remains relevant and effective.

Support call coaching, quality audits, and complaint resolution processes to maintain service standards, meeting or exceeding monthly benchmarks.

Develop facilitation and instructional design standards, in collaboration with the General Manager, to ensure consistency and effectiveness in delivery.

Contribute to broader cultural and organisational change initiatives.

Stay up to date with evolving healthcare practices and changes to education and training requirements to ensure ongoing relevance of programs.

Skills & Requirments

Minimum of 2 years’ experience in a similar role

Compliance and training specific experience desired

Comfortable presenting to individuals and small groups

Healthcare industry knowledge preferred with a focus on NDIS and Aged Care

Advanced written and verbal communication skills

Strong organisational skills and analytical skills

The ability to build strong internal relationships and work well with other stakeholders

A desire to work independently and proactively, identifying issues and potential solutions

Advanced computer literacy in word, excel, power point, and managing other platforms

Benefits

Flexible working environment! We offer a hybrid working opportunity to maintain a healthy work/life balance

Generous salary on offer!

Dozens of discounts at your favourite stores!

Any questions related to the hiring process please email [email protected]