where can I “find my people”?

so…tell me about this amazing opportunity?

these people are already a high-performing sales team representing one of the world's greatest luxury travel brands.

Here is your opportunity to Coach, influence, and shape the future of sales.

sounds great... but what is in it for me?

Join a globally recognised luxury travel brand at a pivotal moment of organisational growth

Lead and coach a passionate sales team across inbound and outbound channels

Play a key role in CRM and phone system transformation

Hybrid working: 4 days in office / 1 day WFH (after probation)

Work with a supportive leadership team and exceptional travel product that you will be proud to tell your friends that you a part of, at your next dinner party

About the role

We’re looking for a driven and emotionally intelligent Sales Team Leader to guide an experienced customer sales team through an exciting evolution — from product experts to proactive, high-converting sales professionals.

You’ll lead a team of consultants focused on both inbound and outbound sales. Your mission: coach, implement structure and process, and help your team unlock their full sales potential.

You’ll also play a pivotal role in rolling out new sales technology, including a new CRM and phone system, helping your team navigate change and perform at their best.

Key responsibilities

Lead, coach, and develop a team of 9 sales consultants, plus collaborate with guest relations, concierge, and training teams

Drive performance across inbound and outbound sales (Australia and Asia markets)

Implement structured outbound campaigns (e.g. 8–9 touch point models)

Create and manage pipeline and lead tracking processes

Introduce and monitor sales metrics and KPIs

Support rollout of new CRM and phone systems over the next 1–2 years

how will I know if I'm their people?

if you can demonstrate your recent experience leading travel sales teams in inbound/outbound environments (contact centre experience highly valued)

Strong pipeline and lead management capability

Confident in coaching on sales techniques, closing strategies, and outbound call frameworks

High emotional intelligence – able to mentor, support, and motivate

Experienced with system transitions and change management

Travel industry experience is a bonus, but not essential

Who this could suit

Flight Centre alumni or similar travel sales backgrounds

Contact centre or lifestyle sector sales leaders with a passion for people

Sales professionals ready to step into a strategic, team-first leadership role

what now?

If you're ready to lead with empathy, coach for performance, and shape the future of luxury travel sales, we’d love to hear from you. Apply now and make your mark with a brand that’s going places.

who are kellaway people, anyway?

What…you've never heard of us?

Kellaway People is the leading executive search firm for the travel and accommodation industry in Australia. With over 30 years experience, we are committed to helping you find your people.

the good news is…

By sending your resumes to Kellaway People we might like to hang on to your CV and reach out to you for future opportunities that may suit your profile. You can unsubscribe to this at anytime.

the bad news is…

Rest assured we read every single application we receive, but because we receive so many applications for every position we post, we can only get back to those people that really closely meet our clients criteria.