NOW HIRING – CUSTOMER SERVICE OFFICER | QUEANBEYAN
Join the Industry Leader in Automotive Repairs – Bears Auto Group

Company Profile:

Bears Auto Group are the industry leader in automotive vehicle repairs, hail repairs, ADAS calibrations, vehicle logistics, and glazier services. Established in 1986 and still a family-owned and operated business, we have expanded into multiple states and service multiple work providers, including major insurance companies and vehicle manufacturers directly. With a vision for future growth and expansion, we require hard-working, enthusiastic employees to grow with the company.

About the Role

In this frontline role, you’ll be the key point of contact for our customers, managing enquiries, bookings, and updates throughout the repair process. Your ability to deliver a seamless customer experience will help us continue to build trust and satisfaction in every interaction

The ideal candidate will bring

✔ Proven customer service or admin experience (automotive preferred, not essential)

✔ Professional communication and time-management skills

✔ Ability to multitask in a fast-paced environment

✔ Strong attention to detail and a team-first attitude

Positions Available

· Customer Service Officer

Key Responsibilities:

Be the first point of contact for all customer interactions

Book and manage all booking schedules

Manage customer concerns and feedback

Handle incoming and outgoing calls

Take payments and confirm customer bookings

Perform data entry, including entering invoices and invoicing jobs

Values and Ideal Candidate Will Include:

Ability to adapt to a fast-paced environment and manage multiple priorities effectively

Great communication and people skills

Desire to work within a growing business and be rewarded for their success

Willingness to learn new skills and take on responsibility

Punctual, reliable, presentable, and have a valid driver’s license

What We Offer You:

🔹 A supportive, professional team culture

🔹 Industry-leading training and development

🔹 Competitive remuneration and career growth opportunities

🔹 A modern, customer-focused workplace

Ready to Join Our , Queanbeyan Team?
Start your career with a business that values its people and delivers industry-leading service, email your resume to [email protected].