Work in a friendly team environment surrounded by cats and dogs!

If you are a customer-focused pet lover, with extensive reception/admin experience and excellent attention to detail, we want to hear from you! Be the face of our pet hotel located in Heathcote NSW as our Senior Receptionist.

About Us

We are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.

Our strong and proud history has enabled the acquisition of eight pet hotels and a doggy daycare, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers through Hanrob College.

With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.

About the Role

We are looking for a professional and experienced customer service superstar to fill the role of Senior Receptionist at our Pet Hotel in Heathcote NSW.

This permanent role typically works 22.5 hours per week on Tuesdays from 07.00 to 3.00pm and Wednesdays and Fridays from 10.00am to 6.00pm, as well as the occasional weekend and Public Holiday when needed. The successful candidate must be available to work full-time hours (including some weekends) during school holidays and peak periods.

This role ensures customers feel nurtured and confident in our ability to care for their furry family members, and will provide administration & reservations services to pet owners, as well as support to our Pet Care team. In this role you will be responsible for:

• Delivering a 5-star experience when welcoming pets & their owners into the Pet Hotel.
• Checking our furry guests in and out and taking accurate notes of their individual/special requests.
• Managing the phones to take bookings and answer telephone enquiries.
• Promote retail sales using your knowledge of the best products to suit each individual pet/owner's needs.
• Running front-of-house reception and general administration duties, including data entry & processing payments.
• Providing excellent customer service and continually finding ways of improving the customer experience.
• Maintaining high-quality guest services, including keeping owners up-to-date during their pet's stay.

About You

To be successful in this role, you will have proven experience as an administration/customer service professional who has:

• A bubbly personality and genuine love and affection for cats & dogs.
• 3-5 years' reception, administration or customer service experience, preferably in the petcare, travel/airline//tourism, or professional services industries.
• HIghly accurate administrative skills and exceptional attention to detail.
• Highly motivated to deliver amazing experiences to our customers.
• Outstanding communication skills and a professional phone manner.
• Desire and skill to achieve positive outcomes for both customers and fellow team members.
• Ability to work calmly in a fast-paced environment by using exceptional time management and organisational skills.
• Process oriented and experienced in developing Reception/Customer Service procedures.
• Demonstrated experience with Microsoft Office, and can easily adapt to new systems such as financial & reservations platforms.
• A positive attitude and prior experience in a Senior Receptionist or Customer Service role, with proven experience helping teammates so that the whole team succeeds.

Additionally you will:

• Be committed to working safely, and following Standard Operating Procedures.
• Hold a valid drivers license and have own car to get to and from work (public transport is limited).
• Have unrestricted rights to work in Australia.

The Benefits

• Work with animals every day!
• Free onsite parking.
• Full training and support in a friendly team environment.
• Annual Leave and Sick Leave entitlements.
• Employee Assistance Program (EAP).
• Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…

IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to being seated for reception and administrative work and using a computer and telephone, the incumbent will be required to work in close proximity to cats and dogs, and on their feet for portions of their day. They must be able to sit for prolonged periods, as well as stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals (up to 50kg) on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online in order to perform the inherent requirements of the role.

If you are energetic, customer focused, and want to work with a friendly, hardworking team of like-minded animal-lovers, click APPLY now and submit your resume and cover letter telling us why you're our next Reception Superstar!

Please note: Candidates must have unrestricted work rights in Australia in order to be considered for this role.