Customer Service Officer
WA Health
Posted 3 days ago
Do you have a passion for customer service?
Do you want to be part of the team of passionate professionals? If so, then we want to hear from you!
Join the Environmental Health Directorate at the Department of Health and be part of something rewarding.
The Environmental Health Directorate has a crucial role in managing environmental health matters at a statewide level. We deliver a diverse range of activities, including the administration of 5 Acts and 26 subsidiary regulations. As a trusted regulator, community educator and capacity builder, we work together with state and local governments and industry to protect the health and safety of the WA community. Providing excellent customer service to our community is an essential and valued part of what we do in EHD and at the Department.
Further information on the Environmental Health Directorate and the focus of each of the teams can be found here: https://www.health.wa.gov.au/Reports-and-publications/Environmental-Health-Directorate-Publications.
What are we looking for?
The successful applicants will be expected to manage our central phoneline that receives incoming calls across the Environmental Health Directorate on a wide range of topic areas and issues. Confidently work with callers to understand their issues and assist them in being connected to the right area. Assist in a range of administrative duties across the teams, including entering received information and keeping up to date databases on applications received.
Ideal candidates will be:
- Good communicators
- skilled in administration
- organised; and
- a team player.
Position Profile: The Customer Service Officer assists the Environmental Health Directorate (the Directorate) with receptionist and administration tasks. This role maintains the Directorate’s information resources through filing, photocopying, data-entry, business triage software maintenance, and responding to information requests from staff and clients.
This is a Recruitment Pool for Permanent and Fixed Term Full Time or Part Time appointments with the possibility of extension(s) and/or permanency.
Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 31/08/2026.
Please note from the 13/06/2025 the salary will increase to PSO Level 2 $76,912 - $82,464 per annum pro rata.
For information regarding this position, please contact Alitia Harnisch on (08) 9222 6894 or [email protected].
Application Instructions: Applicants are requested to apply online (www.jobs.health.wa.gov.au).
About WA Health
Department of Health
Mental Health
Child and Adolescent Health Service
East Metropolitan Health Service
North Metropolitan Health Service
South Metropolitan Health Service
WA Country Health Service
Health Support Services
Health Service Boards
Policy Frameworks
Postgraduate Medical Council of Western Australia
Department of Health
WA Health is now governed by the Health Services Act 2016 (external site).
The new legislation represents a significant reform in health, and is designed to modernise the way our health services are structured, governed and delivered; to promote better health, better care and better value to all Western Australians.
The legislation established the Department of Health as ‘System Manager’ for WA Health, providing stewardship, guidance and support to our health services using a collection of binding Policy Frameworks (external site) in 18 key areas of health service delivery, to ensure they provide consistent, efficient and effective services into the future.
The Department of Health reports to the Minister for Health, the Hon John Day MLA (external site) and Minister for Mental Health, the Hon Andrea Mitchell MLA (external site).
Structure
The Department of Health is led by Director General Dr D.J. Russell-Weisz, and supported by a deputy and five assistant-Directors General, working in key areas of health, including:
public health
clinical services and research
purchasing and system performance
system policy and planning
governance and system support.
Source: This is an extract from the company's own website.
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