Lead Investigations. Drive Change. Safeguard Children.

Are you an experienced investigator with a passion for child protection, risk management, and continuous improvement? Join Meli, a purpose-driven not-for-profit committed to child safety and community wellbeing.

We’re seeking a Senior Advisor – Investigations & Improvements to lead complex investigations, ensure compliance with regulatory frameworks, and drive quality and practice improvements across the organisation.

About the Role

As the Senior Advisor – Investigations & Improvements, you will:

• Lead complex investigations and case reviews in accordance with the Department of Families, Fairness and Housing (DFFH) Client Incident Management System (CIMS) and the Commission for Children and Young People (CCYP) Reportable Conduct Scheme.
• Plan, conduct, and supervise investigations and interviews using trauma-informed, child-centered, and procedurally fair approaches.
• Prepare high-quality, evidence-based reports with clear findings and actionable recommendations for Meli’s Executive and Board.
• Provide expert consultancy and support to staff undertaking investigations, case reviews, and incident responses, ensuring best practice standards are upheld.
• Collaborate with internal teams—including the Safeguarding Advisor, Quality Team, and People & Capability Team—and external regulatory bodies to enhance incident management, feedback systems, and organisational learning.
• Contribute to the development and implementation of policies, frameworks, and quality systems that support child safety, risk management, and continuous improvement.
• Support governance committees and supervise key roles within the Quality team, fostering a culture of accountability and responsiveness.

This role is instrumental in strengthening Meli’s safeguarding culture, ensuring compliance with regulatory obligations, and driving meaningful improvements across the organisation.

Position Details

• Ongoing full-time position
• $115,319 p/a + Super + Salary Packaging
• To view the Position Description, please visit www.meli.org.au/careers/

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

What We're Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• A recognised social work degree or similar welfare or behaviour related qualification which preferably includes a focus on child development, human behaviour, family/trauma informed and case work practice.
• Relevant qualification in legal studies, investigations (Certificate IV or Diploma in Government Investigations) or demonstrated experience in undertaking complex investigations, with experience in the interviewing of alleged victims and witnesses (with a particular focus on vulnerable individuals including children and young people of Aboriginal and/or Torres Strait Islander or culturally diverse backgrounds, and children and young people with a disability)
• Demonstrated analytical and problem-solving skills, the ability to assess complex information, identify practice and technical issues arising from investigations, and work with a range of internal and external stakeholders to develop and implement recommendations.
• Knowledge and practical application of legislation, practices and procedures, including a detailed understanding of the DFFH Client Incident Management Policy and CCYP Reportable Conduct Scheme and related investigation frameworks.
• Demonstrated experience in managing and supervising staff.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or maltreatment of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of young people in our care.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview, if you require adjustments to the recruitment process, please email us at [email protected] to discuss how we can best support you.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and a cover letter addressing the key selection criteria outlined above. Applications close 11:59pm Friday 13 June 2025.

For more information about the position please contact Lisa-Jane Moody, Executive Director Outcomes & Strategic Engagement on 0432 660 087.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

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