Join Suncorp's New Contact Centre in Townsville!

Are you ready to make an impact in a fast-paced and rewarding environment? Suncorp is on the lookout for passionate, customer-focused individuals to join our exciting new Contact Centre team in Townsville. If you're driven, motivated, and eager to make a difference, this is your chance to be part of something special!

We are looking for Part-Time Customer Service Representatives to join Suncorp's New Contact Centre in Townsville as a SUN & GIO Specialist.

The Start Date for these roles will be Wednesday 16th & 23rd July 2025. We will be hosting Engagement Centers at our Contact Centre Hub in Townsville on Tuesday 17th & Wednesday 18th July 2025.

What You’ll Be Doing

As a SUN & GIO Specialist, you’ll play a key role in delivering exceptional customer service to our clients across Australia. Your main responsibilities will include:

• Delivering exceptional customer service to new and existing customers
• Offering tailored solutions to help customers with their insurance needs
• Meeting and exceeding sales and service targets with a focus on customer satisfaction
• Resolving customer concerns quickly and efficiently

Shift Patterns:

This role is a Part-Time Role offering a variety of shift patterns:

• Option 1: 20 hours per week - Monday, Tuesday, Wednesday & Saturday, Start window 08:00am - 10:00am
• Option 2: 30 hours per week - Wednesday - Saturday, Start window 09:00am -11:00am
• Option 3: 30 hours per week - Monday - Thursday, Start window 09:00am -11:00am

Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

Why You’ll Love Working at Suncorp

When you join Suncorp, you’re not just taking on a job — you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer:

• Competitive salary: $67,200 (including 12% super) + penalty rates on eligible shifts + performance-based incentives - ProRata for Part-Time Hours.
• Milestone payment: Receive a milestone payment after completing 12 months of employment with Suncorp.
• Leave Benefits – Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements!
• Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer – National, trusted company with an inclusive and diverse workplace.
• Community Engagement – Involvement in events like Spirit to Cure and investment in regional Queensland.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

What You Bring to the Table

We’re looking for individuals who have:

• A passion for customer service and a strong desire to help people
• Excellent problem-solving abilities, simplifying complex information for customers
• Motivation to consistently achieve and exceed targets
• A collaborative mindset with the ability to work seamlessly both virtually and in-person
• Resilience, adaptability, and a proactive approach to learning and development

Training Period

Our success is driven by investing in employee growth through comprehensive training programs that equip our team with the skills and knowledge to excel. Our 7-week full-time paid training program will be held at our Townsville office, ensuring you’re fully prepared for your new role.

Please Note: To start, you’ll be required to work full-time hours from our Townsville office during the training period. Once completed, you’ll transition to your selected shift pattern and to our flexible hybrid work model, combining remote and in-office days

Home Office Setup Requirements

As a hybrid role, you’ll be working both from our office and your home. You’ll be provided with a Suncorp laptop, but you’ll need to ensure you have:

• A reliable internet connection
• An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
• A private workspace

Ready to Make an Impact?

Suncorp is committed to North Queensland, focusing on community engagement, top-tier insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a dedication to employee growth, Suncorp offers a supportive environment where you can thrive both professionally and personally. Join us in building strong communities while advancing your career with a company that truly invests in its people.

If you're looking for a rewarding career with a company that values you, Chase the Sun, apply now to be part of the Suncorp family. We can’t wait to hear from you!