About the Role:

Are you passionate about providing exceptional library services and leading a dynamic team? Mackay Regional Council is seeking a dedicated and experienced Senior Branch Supervisor for the Gordon White Library (GWL). This role is pivotal in ensuring the efficient and reliable delivery of library and information services to the Mackay community.

Key Responsibilities:

• Library Supervision: Oversee the day-to-day operations of the Gordon White Library, ensuring it remains an inviting, safe, and inclusive space for staff and visitors.
• Customer Service: Implement and promote quality customer experience and service principles, leading by example and empowering staff to deliver exceptional service.
• Team Leadership: Supervise and guide a team, including the Library Courier, ensuring effective performance management, capability development, and workforce planning.
• Operational Coordination: Collaborate with the Senior Branch Supervisor - Dudley Denny City Library (DDCL) to manage front-of-house scheduling and staff absences.
• Strategic Contribution: Participate in the Library Leadership team, contributing to strategic and operational plans and assisting with their implementation.
• Stakeholder Engagement: Build and maintain strong collaborative relationshipswith internal and external stakeholders.

Qualifications and Experience:

• Recognised qualification in Information and Library Studies (preferred) or related tertiary qualification and/or substantial experience.
• Working with Children Blue Card.
• QLD "C" Class Drivers Licence or interstate equivalent.
• Experience in a library environment or equivalent customer service function.
• Experience leading and managing a team.

• Knowledge of branch library functions, public library resources, and Library Management Systems.
• Understanding of statutory requirements relevant to Library Services.

• Essential:
• Desirable:

Skills:

• Well-developed team management and customer service skills.
• Strong liaison, interpersonal, advocacy, and communication skills.
• Proficiency in computer operations, including corporate systems and Microsoft Office products.
• Effective time management and organizational skills.
• Ability to interpret, implement, and develop operational procedures and practices.

Special Requirements:

• Ability to work at different locations and outside normal working hours as required.
• Capability to undertake manual handling tasks related to library operations

Why Join Us?

• Annual salary of $95,154
• Choice of 4- or 5-weeks' annual leave with 17.5% leave loading.
• 9-day fortnight
• May be eligible for salary sacrificing options.
• Membership to lifestyle benefits program including corporate discounts.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

How to Apply:

If you are a motivated and experienced library professional with a passion for community service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter.

Applications close 19 June 2025