About the Role

The Service Manager – Community Care Unit plays a critical leadership role in overseeing the delivery of a contemporary, recovery-oriented 20-bed residential mental health service. This service supports adults with complex mental health needs requiring intensive rehabilitation for up to 18 months. Working in partnership with Cyrenian House and the Public Mental Health Service, you will lead a multidisciplinary team to deliver high-quality care, maintain compliance with all relevant standards, manage key stakeholder relationships, and foster a strong, person-centred service culture.

Service Delivery & Program Oversight

• Lead the delivery of a person-centred, recovery-focused program in line with Richmind WA’s policies and procedures.
• Ensure service compliance with contractual obligations, clinical guidelines, and licensing requirements.
• Coordinate internal operations to meet service targets, accreditation standards, and client outcomes.
• Implement and lead cultural and organisational change initiatives to improve service delivery.

Team Leadership & People Management

• Provide ongoing leadership, supervision, and performance management for team members.
• Conduct recruitment, onboarding, and professional development activities.
• Support a positive team culture based on collaboration, accountability, and continuous learning.
• Manage employee grievances and disciplinary actions in line with organisational policy.

Stakeholder & Relationship Management

• Build and maintain strong partnerships with Cyrenian House, the Public Mental Health Service, and other key stakeholders.
• Represent Richmind WA in networks, committees, and working groups.
• Foster internal collaboration with other service managers and organisational departments.

Financial & Administrative Management

• Oversee service budgets, ensure responsible expenditure, and maintain accurate financial records.
• Provide timely reports and updates to senior leadership on service performance, risks, and opportunities.
• Support the development and review of policies, procedures, and work instructions.

Strategic Leadership & Continuous Improvement

• Contribute to the organisation’s strategic goals and quality improvement initiatives.
• Support service innovation and best practice through data-driven decision-making and self-audit processes.
• Lead internal projects and participate in organisational planning activities.

About You

To be considered for this role, you will need to have;

Qualifications and Certificates

• Relevant degree in Social Work, Occupational Therapy, Psychology, Nursing or similar human services field.
• Current National Police Clearance Certificate (no older than six months)
• A valid First Aid and CPR Certificate (HLTAID011 – Provide First Aid, HLTAID010 Provide Basic Emergency Life Support, HLTAID009 Provide Cardiopulmonary Resuscitation)
• A current working with Children Check
• A valid Driver’s licence

Skills and Experience

• Minimum 3 years’ experience in leading teams within mental health, AOD, or related services.
• Proven experience in program delivery, compliance, and stakeholder relationship management.
• Strong understanding of change management and quality improvement processes.
• Adaptive leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Process driven, with an understanding of clinical governance
• Financial literacy and experience managing program budgets.
• High emotional intelligence and resilience.
• Culturally competent and inclusive practice, especially in working with Aboriginal and Torres Strait Islander peoples.
• Alignment with the values and purpose of Richmind WA.

Desirable

• Lived experience of mental health recovery or as family members of people with a lived experience of recovery is desirable

Attitude

• Positive attitude towards people experiencing mental distress.
• The ability to live RW values in all workplace tasks and interactions.
• Pro-active individual who is enthusiastic and committed to upholding RW values and principles

This role is full-time working Monday to Friday.

On-call rotation responsibilities is part of the role every 5-6 weeks. On-call swings are 4 or 3 nights.

About Us

Richmind WA is a leading West Australian mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.

Our 2024-28 Strategic Plan, "Shaping the Future, Today," focuses on being a leader in transformative services, innovating to bridge gaps, influencing lasting system change, and creating a resilient future. We are committed to our core values: living and breathing recovery, being brave and exploring, putting people first, being passionate about inclusion and belonging, and listening deeply and learning.

Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations.

We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people and staff.

Why Join Us?

At Richmind WA, we are passionate about making a difference in the lives of those we serve. We offer a supportive and inclusive work environment where diversity is valued, and individuals are encouraged to achieve their full potential. Join us in our mission to shape the future of mental wellbeing services and support mental wellbeing and recovery through the expertise, courage, and compassion of our people.

Our exciting and rewarding careers offer:

• Excellent work-life balance in a supportive environment
• Salary packaging up to $18,640 which allows you to pay approved expenses form your salary before tax, you pay less tax, your take home pay increase
• Four weeks annual leave, with an opportunity to purchase additional leave, conditions apply
• Two additional leave days, Birthday and Wellbeing leave, per calendar year
• Long service leave benefits after 5 years’ service
• Opportunities for learning, development, and advancement
• Access to LinkedIn Learning
• Access to our Employee Assistance Program (EAP)
• Core Training is provided to all employees, staff and volunteers.

How to Apply

Ready to take the next step in your career?

Send in your cover letter and resume—tell us why you’re the perfect fit for the role! Be sure to address how your skills match the key responsibilities, and don’t forget to submit your application before the closing date.

The role will require the following certificates and licenses:

• Current National Police Clearance Certificate (no older than six months)
• A valid First Aid and CPR Certificate (HLTAID011 – Provide First Aid, HLTAID010 Provide Basic Emergency Life Support, HLTAID009 Provide Cardiopulmonary Resuscitation)
• A current working with Children Check

• A valid Driver’s licence

Have Questions?

All inquiries for this position can be sent to our People & Capability team at [email protected].

Before an offer of employment can be made, Richmind WA requires a National Police Clearance no older than 6 months.

Richmind WA reserves the right to close this position prior to the closing date.

Please note: Applications are shortlisted as they are received, please apply as soon as possible to be considered.

Please note: Experience in a clinical setting will be highly regarded and beneficial to the role.