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Working with Hyperscale Data Centre Operations

Attractive salary & overall remunerations package

37.5 hours per week Mon to Friday role

CBRE Data Centre Solutions is uniquely positioned to solve complex challenges and identify opportunities within every stage of the data centre lifecycle. Our specialist Data Centre Solutions (DCS) team combines its extensive knowledge from across all the DCS service lines, with real estate capital markets expertise, to transform outcomes for clients. We deliver fully integrated real estate, facilities and technology solutions that realise potential for data centre owners, occupiers and investors across the globe.

The Resource Manager is a key role within the Data Centre Solutions (DCS) team, offering leadership and guidance to ensure outstanding service delivery. They play a crucial role in cultivating and advancing the on-site technical workforce, working closely with clients and the CBRE leadership team to achieve strategic goals.

This role reports directly to both the Alliance Manager and Area General Manager and is tasked with overseeing all contractual service commitments, SLAs, and KPIs. The resource manager ensures effective teamwork, enhances employee engagement, monitors individual performance and development, and improves retention.

About the role:

Safety and competency assurance of CBRE employees through active monitoring, employee and customer feedback, audit, and incident and near-miss analysis

Managing the relationship with the customer’s site managers to ensure requirements are understood and delivery requirements are met

Engages with and supports the CBRE on-site team, providing resolution pathways for training, development and employee matters. Guide and advise both client and CBRE with apprentice internal and external training requirements

Monitoring and managing employees’ workload, utilization, and overtime hours

Oversight of resource demand and vacancies, support of the recruitment process to ensure timely appointment of quality candidates

Monthly/quarterly/annual reporting, participation in customer contract review meetings, KPI reporting.

Incident investigation oversight, reporting, and governance for CBRE, and investigation support for customer events

Ownership of employee rostering, maintain weekly deadlines and ensure accuracy in the rostering system (TANDA), including client and internal approvals, review and approval of CBRE invoices and claims

Subject Matter Expert Apprentice scheme, and support of trainees through their apprenticeships

Maintain industry knowledge via strong relationship with external stakeholders such as MEGT and RTOs

About the requirements:

Education:

Bachelor’s degree in human resource management, business, management, or a similar field, and/or five or more years’ experience leading large site-based teams operating in the critical infrastructure or ICT industry

Experience

Previous experience as a team manager or service delivery manager in is essential, and a datacentre background is advantageous.

Skills and competences

Strong people leader and relationship management skills

Commercial experience gained in a service-based contracting environment, preferably within the datacentre industry

“Manager level” knowledge of applicable labour laws: this would extend to the Fair Work Act and the NES. Areas of focus would include:

Pay, entitlements
The relevant Award (Australia), hours of work etc
Rights to dismiss
Grievance handling
WHS legislation related to WRI etc

Role of unions

Understanding of Australian apprenticeship frameworks, pathways and funding

Sound knowledge of QHSE management legislation and practices, ideally gained within the mechanical (HVAC) and electrical work environment

Ability to prioritize and manage multiple tasks efficiently

Conflict-resolution and problem-solving skills

Excellent interpersonal skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one’s ground), able to operate comfortably at multiple levels within CBRE and customer organisations

This role set up to be in HQ Sydney - Travelling is required across sites in Sydney and Melbourne.

Important notes:

Good to have someone who has experiences in Human Resource- Recruitment for Tradesman (Electrical/Mechanical - HVAC & R) & Trades Apprentices.

Understand the local guidelines/policy young workers/tradesman, liaise with School/TAFE/Apprentices Agencies

The work is flexible at office, remote, working at client's site -site visit across Sydney & Melbourne

Comfortable Travelling - 50% frequency