Please follow instructions on the Winton Shire Council website: https://www.winton.qld.gov.au/council/employment

Position Title

Waltzing Matilda Centre Operations Manager

Position Number

CS10349

Department

Office of the CEO

Classification

QLGIA Award and Winton EBA 2023 – Stream A Level 7 - $103,314.12 per annum

Terms of employment

Permanent Full Time

Supporting documents

Employee Code of Conduct

Workplace Health & Safety Responsibilities

Winton Shire Council Drug and Alcohol Policy

Winton Shire Council’s Corporate Values are:

Accountability:

The ethical concept associated with responsibility, enforcement, blameworthiness, transparent process, liability, and other terms associated with being answerable for the trust that is bestowed by those whom we serve.

Effectiveness:

The idea of carrying out a program or process that is entirely adequate to accomplish the purpose that has been identified as a goal or aspiration.

Efficiency:

The concept that in the process of pursuing or effecting any program, procedures, or task where all wastage is minimised.

Sustainability:

Is the capacity to maintain a certain process or state indefinitely? When applied in an economic context, a business is sustainable if it has accepted its practices for the use of renewable resources and is accountable for the environmental impact of its activities.

Meaningful Community Engagement:

Encompasses the principle of seeking the views and opinions of the Community. This is to be through an effective committee system and public consultation process as part of Council’s decision making methodology.

Good Governance:

This describes the process of decision-making and the process by which decisions are implemented (or not implemented), hereby, public institutions conduct public affairs, manage public resources, and guarantee the realisation of human rights. Good governance accomplishes this in a manner essentially free of abuse and corruption and with due regard for the rule of law.

Ethical and Legal Behaviour:

Ethical behaviour is characterised by honesty, fairness, and equity in all interpersonal relationships. Ethical behaviour respects the dignity, diversity and rights of individuals and groups of people. When coupled with legal behaviours there is an expectation that there will be a penalty for conduct that breaches any law statute or regulation.

Organisational relationships

Reports to:

Chief Executive Officer

Supervision of:

Visitor Information Coordinator, Exhibition Coordinator/Supervisor, Hospitality Supervisor.

Internal Liaisons

Winton Shire Council Councillors, Executive team, Employees and Council Departments as required.

External liaisons

Federal and state Government agencies, business operators and business representatives, industry organisations, members of the community, residents and rate payers, visitors.

Position objectives

The purpose and function of this position is to:

Coordinate and oversee the day–to–day public-facing operations of the Waltzing Matilda Centre Visitor Information Centre, Museum and Gallery.

Ensure the delivery of exceptional and professional customer service across various programs, exhibitions, shop and operations to ensure a consistent and first-rate experience.

Provide leadership, guidance and appropriate coaching to a diverse team ensuring they are equipped with the knowledge and skills to fulfil their role as a high-performing team delivering excellence in customer service.

Undertake operational processes and procedures to support smooth, safe and efficient delivery of day-to-day operations, front-facing site management, stock and merchandise identification and purchasing, visitor services, team training, contractor management, data collection and accurate reporting, cash handling, invoicing and reconciliations, and cross-department communication.

Coordinate the ongoing performance management of the team of Visitor Experience Officers, including carrying out performance reviews, setting objectives, providing timely feedback, and implementing development plans where appropriate.

Development and implementation of strategy, systems and processes, and engagement initiatives to improve operations, strengthen audience/ visitor engagement, and grow earned revenue.

Work closely with the Visitor Information Centre Coordinator to develop and implement engagement initiatives to strengthen audience/ visitor engagement including visitor centric approaches, audience research and outreach. Coordinate all aspects of the shop (in-store and online) including merchandise, distribution of catalogues and merchandise, maintain stock and records for sales, ensure the point of sale (POS) system is maintained and operating.

Deliver staff training to develop the team’s abilities and creating an environment of continual growth and development. Take responsibility for staff training in retail operations in the shop, including processing sales using point-of-service systems (including online transactions shop visual merchandising, Stock orders, cash handling, and general shop maintenance.

Collaborate with the broader team to drive sales, manage inventory and optimise retail space.

Work closely with stakeholders including the Winton Historical Society, businesses and community across all areas of the Centre’s operations to ensure high quality and engaging interpretive displays and visitor information accurately reflects and promotes the region.

Ensure smooth delivery of the Tuckerbox Café operations which forms a part of the centre attractions and amenities.

Qualifications/Licences/Tickets required

The following qualifications and licences are desired:

Hold and maintain a “C” Class Manual driver’s licence with the ability to drive in rural and remote locations.

Additional requirements and working conditions

The following requirements and working conditions will be necessary in this role:

Undertake internal/external training, which may at times be outside of normal work hours.

The Council Employee Code of Conduct applies to this position.

Travel within the Shire may be required of this position, Council will supply a vehicle for business use only.

Work duties outside normal business hours may be required from time-to-time of this position.

Statement of key responsibilities and duties

The following key responsibilities may be modified from time to time to ensure the expected outcomes are coordinated with Council’s operational, corporate plans and strategies.

The key responsibilities of the position include:

Implement a strategic business plan, policies, and procedures for the WMC.

Understand the Winton Shire Council’s economic development goals and associated actions, participate and investigate ways to build the Waltzing Matilda Centre’s footprint as a premier place to visit improving the Shire’s capacity to contribute positively to the economic future and quality of life for residents.

Demonstrate professional leadership and behaviour based on transparency, integrity, respect and commitment to the values, operating principles, and behaviours of Winton Shire Council.

Ensure that all policies, procedures, and work practices are implemented and adhered to in relation to human resource management, risk management and work health and safety obligations.

Contribute to the continuous improvement of Council’s plans, policies, and procedures.

Excellent written and verbal communication skills and demonstrated ability to prepare presentations, Council documents and reports.

Any other duties as directed by the CEO and relevant to the position and within the capabilities of the Economic Development Manager.

Key selection criteria

Demonstrated ability and experience in all facets of project management (preferable in a Local Government environment) and be fully conversant in the requirements of the relevant legislation and standards.

Selection Criteria 1

A thorough understanding of the tourism industry including customer service, business to business collaboration and engagement, marketing and promotion.

Selection Criteria 2

A strong understanding of the drivers of commercial, retail, and tourism operations/investment and the factors that influence business location and investment decisions.

Selection Criteria 3

Management and supervisory experience with the ability to lead, mentor, inspire and motivate a team of professional staff.

Selection Criteria 4

Demonstrated excellence in customer service in a tourism environment leading a small team that is the focal point for visitor services and/or a flagship visitor attraction.

Selection Criteria 5

Well-developed personal attributes and interpersonal skills, including communication, presentation, problem solving, negotiation and conflict resolution.

Selection Criteria 6

Excellent written and verbal communication skills and demonstrated ability to prepare documents, reports and briefing papers.

Other relevant information

The selected applicant will be required to supply a Criminal History Check with reimbursement costs to be provided by Council.

This position will be subject to a minimum probationary period of three (3) months. The applicant’s employment will undergo a review at the end of the probationary period and a recommendation will be made to the Chief Executive Officer regarding permanent employment in the position.

The selected applicant may be required to provide Winton Shire Council with a recent photograph of the person, at the time of the person’s induction, for the purpose of creating a Winton Shire Council Employee Identity Card. Under [s 138A] of the Queensland Local Government Act 2009 the employee has a legal obligation to hand any such identity card/s back to the employer within twenty-one days of termination of employment unless the employee has a reasonable excuse.

In the event of organisational change or restructure, Council may require employees to undertake other roles for which they are qualified and capable of performing.