Location: Brisbane, QLD
Contract duration: Contract till December 2025 with possible extension or permanent
Working arrangements: 5 days on site at Qld parliament house as well as on-call when parliament is sitting

Our Client:
A respected public sector institution providing vital procedural and support services. This organisation is values-driven, with a focus on innovation, integrity, and exceptional client service.

The Role:
You will lead the IT Operations team, ensuring stable and secure technology services for critical business functions. The role focuses on enhancing system performance, managing service delivery, and driving operational improvements in a complex, high-visibility environment.

Responsibilities:

• Oversee daily IT operations, including AV, Wi-Fi, telephony, and service desk
• Ensure ICT/AV systems are stable and fully functional during key sittings
• Lead incident response, disaster recovery, and business continuity
• Manage vendors, contracts, performance, and IT asset lifecycles
• Develop and improve ITSM processes and customer support experiences
• Contribute to strategy and policy as part of the IT leadership team

Skills & Experience:

• Strong leadership in ICT operational delivery teams within complex multi-stakeholder environments
• Proven track record delivering stable, secure, and high-performance AV and IT services
• Excellent communication and relationship-building with senior management, vendors, and customers
• Skilled in diagnosing complex technical issues and driving continuous process improvements
• Experienced in managing critical incidents, coordinating resources, and stakeholder communication under pressure
• Relevant ICT qualifications or certifications are highly desirable

Benefits:

• Key leadership role in a respected public sector organisation
• Work on mission-critical tech supporting parliamentary services
• Strong organisational values and team-focused culture
• Opportunities to shape IT strategy and service delivery
• Career development in a highly visible, impactful role

How to Apply:
Please apply with current resume in Microsoft Word format only (.doc or .docx). [email protected], reference JN -052025-40416. We are experiencing a large number of applications currently, please apply directly to the job advert, emails may be missed or not receive a reply.