Company Information:

Gateway Finance Pty Ltd is a mortgage broking firm with offices in Sydney, Queensland, and the Hunter Valley, servicing clients locally and across Australia. We specialise in providing tailored lending solutions for a wide variety of needs—from first-home buyers to complex investment portfolios. Our expertise also includes SMSF and trust lending structures.

We work closely with clients and referral partners nationally, assisting with property purchases across all states. This provides our team with broad exposure to multiple property markets and an accelerated learning experience.

Key Responsibilities:

Prepare loan submissions, including loan comments, pricing requests, and servicing assessments

Conduct detailed product research and present tailored lending options to brokers

Liaise with lenders and brokers to support smooth application and settlement processes

Take and manage credit calls with lenders and follow up as needed

Monitor and manage broker inboxes and email correspondence with clients

Support brokers in acquiring and onboarding new clients, including needs assessment

Ensure all documentation is accurate, complete, and meets compliance standards

Help clients understand loan documents, process paperwork, and navigate key milestones

Stay updated on lender policies, compliance obligations, and product changes

Quarterly compliance assessment

Skills & Experience:

To succeed in this role, you’ll need:

Experience in a similar support or broker assistance role within the mortgage or finance industry - (minimum 2 year experience)

Good understanding of residential lending and credit processes

Proficiency with loan submission platforms (e.g., ApplyOnline), CRMs, and Microsoft Office or the ability to learn at fast paced.

Exceptional attention to detail and organisational skills

Strong communication and relationship management skills

Ability to work autonomously and manage multiple priorities with a solutions mindset

A collaborative team mindset

A willingness to learn and adapt

A sense of humour and a positive attitude

What’s on Offer:

Salary range: $60,000 – $65,000 + superannuation

Comprehensive training and ongoing team support

Full-time hours: Monday to Friday, 9am – 5pm

Work-from-home flexibility, with potential for office-based work 2–3 days a week depending on your location

Occasional in-person team days or training at one of our office locations

Please send through your resume and cover letter. a