Company Description

About Us

TABtouch is embarking on a mission to revolutionise the digital entertainment industry. As we expand, we’re searching for new team members who possess a passion for innovation and change.

You’ll have the opportunity to work with cutting-edge technology and solve complex problems in a fast-paced environment. We cultivate a collaborative team structure that nurtures creativity and provides ample opportunities for learning and growth.

Headquartered in Perth, we offer flexible working arrangements – with employees working from all over Australia. Don't miss out on this exciting opportunity to build a bright future for WA’s digital entertainment industry.

Job Description

The Opportunity

Salary: $81,621 - $86,520 + Superannuation per annum (pro-rata)

We are in search of a Customer Retention Specialist with a flair for creativity and a savvy analytical mind to help drive customer engagement and retention.

Please note this is a Permanent Part-time (3 days per week) position.

This exciting role is responsible for creating engaging digital communications to highly targeted audiences and driving actionable insights from complex data sets to develop effective data-driven customer lifecycle and loyalty strategies.

You should have an exceptional ability for planning, implementing and reviewing campaign activity to maximise results in a highly competitive and fast-paced market, and a passion for sport and racing will amplify your success in this role.

Some of the duties include but not limited to:

• Develop, execute and measure campaigns via eDM, SMS, push and in-app messaging.
• Identify and implement opportunities to improve the relevancy of customer communications within the customer life-cycle framework.
• Collaborate on strategy and process to retain existing high-value customers.
• Perform analysis and customer segmentation of current customer databases to produce targeted and timely campaigns.
• Build and deployment of automated customer journeys and dynamic email content.
• Responsible for brand compliance of all CRM activity.

Qualifications

About You

• Experience in marketing campaign tools – SMS, eDM, Push communicatons
• Experience with segmentation and building marketing campaigns.
• CRM experience at a broad level
• Demonstrated experience in developing and implementing customer engagement strategies.
• Experience with implementing test and learn experiments.
• Well developed verbal communication and interpersonal skills, with an ability to work collaboratively in a team environment.
• Excellent written skills with experience in developing engaging copy for use in digital mediums.
• Exceptional organisational skills, attention to detail and ability to multitask.
• Ability to adapt to change in a fast-paced working environment.
• Hands-on experience in digital marketing or CRM role will be well-regarded.
• Basic HTML and Adobe suite knowledge is desired.

Additional Information

What are you waiting for?

Apply now with your CV and cover letter telling us why you’re the perfect fit for this opportunity.

For more information contact us at [email protected]

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

Please note this role is only open to applicants that hold Australian Working Rights, and we are unable to offer Work Sponsorship Visa's.

Additional benefits

• Personal learning and development budget
• Hybrid and flexible work arrangements
• 17.5% loading on Annual Leave
• Enjoy our brand-new office including end-of-trip facilities, including secure bike storage, modern showers and wellness room – making your commute easier and more comfortable
• Health and wellness initiatives to support you inside and out
• Access to discounts at a wide range of retailers
• Reward and Recognition Program

At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.