Senior Business Analyst - Payments - FTC

Location: Melbourne (remote)
Contract length: 12 months (definite extensions)
Salary: $130-150k + super

Role Overview

As a Business Analyst, you will play a key role in bridging the gap between business needs and technical solutions. You will focus heavily on payments-related initiatives - including card systems, compliance, fraud, and system integrations, while also supporting broader digital transformation projects across core banking, CRM and digital channels.

Key Responsibilities

• Lead and support payments-related initiatives with a focus on compliance, card security, Visa/Mastercard schemes, and fraud prevention.
• Analyse and document business requirements for integrations across systems such as core banking, CRM, SMS gateways, data warehouses, and digital banking platforms.
• Work closely with developers and architects to deliver API integrations and support microservices architecture (e.g., MuleSoft, middleware).
• Ensure solutions align with the Banking Code of Practice, regulatory standards, and internal risk policies.
• Translate complex technical concepts into clear business requirements and user stories.
• Support end-to-end project delivery including business case development, stakeholder engagement, UAT planning, and change management.
• Collaborate with cross-functional teams, including Product, Risk, Operations and Technology.

Required Skills & Experience

• 5+ years of experience as a Technical Business Analyst in the banking or financial services industry.
• Demonstrated expertise in payments systems (NPP, BPAY, international payments), with a preference for deep knowledge in card payments, card security, and fraud detection.
• Strong understanding of Visa/Mastercard ecosystems and compliance frameworks.
• Proven experience working on API integrations, microservices, and middleware platforms (e.g., MuleSoft).
• Familiarity with core banking systems, digital banking platforms, CRM tools, and data warehouses.
• Strong knowledge of payments compliance and regulatory requirements in the Australian banking environment.
• Experience with Banking Code of Practice and customer fairness principles.
• Ability to work in agile environments and manage multiple priorities in a fast-paced, evolving setting.
• Excellent communication, documentation, and stakeholder management skills.

If the above seems like a good fit, please apply and we will be in touch if your profile is suitable!