Our Company

Established in 2001 and still privately owned, Frontline Human Resources has a legacy of creating opportunities for workers through recruitment, labour hire, and group training for apprentices. Australian owned and operated, FHR has branches across Victoria, New South Wales, South Australia, and Queensland. We work with a large network of employers, from local businesses to major household names.

The Role

FHR currently have an opportunity for an experienced Service SCheduler to join our client that specialises in the commercial and industrial door industry. This opportunity is located in Stapylton, 4207, QLD and we have immediate starts available for the candidate who is successful in their application for this position.

Benefits:

• Enjoy a competitive hourly wage of between $44-45 per hour
• This role offers work between Monday to Friday, operating between the hours of 7am-3pm
• Elevate your career within the organisation with the potential for full-time employment for the right candidate
• Experience a workplace culture that prioritises health and safety, ensuring a secure environment for you to perform your duties

Key Duties and Responsibilities

Schedule and coordinate service jobs for technicians, ensuring efficient allocation based on location, urgency, and skillset.

Handle inbound and outbound calls and emails to book, confirm, or reschedule service appointments and address customer inquiries.

Provide professional customer service by managing service updates, resolving basic issues, and escalating complex concerns as needed.

Liaise with technicians to ensure they are equipped with accurate job details, parts, and tools for each service visit.

Accurately maintain service records in the job management system, including updates on job status, technician notes, and site requirements.

Generate and process invoices for completed jobs, ensuring all billable work is captured and liaising with accounts to resolve discrepancies.

Collaborate with internal teams (sales, operations, and warehouse) to align service delivery with customer needs and business priorities.

Skills & Requirements

Proven experience in scheduling, dispatching, or administrative coordination within a trades, service, or construction environment.

Strong communication and customer service skills, with the ability to manage multiple phone calls, emails, and client interactions professionally.

High attention to detail, strong organisational skills, and the ability to prioritise tasks in a fast-paced, dynamic environment.

• Experience in a service scheduler position or a similar role

If you would like to find out more, please click APPLY NOW or call Brigham on (07) 3089 4800.

Working with FHR

At FHR, we celebrate people who are proud to be different. We value Safety, Integrity, Diversity, Courage, and Passion. We stand by these values in the way we act, and the people we hire.

All employees are backed by our:

• Unwavering commitment to workplace safety
• National footprint and industry expertise
• Reliable back-office and high compliance.

We are an equal opportunity employer, committed to providing working environments that embrace and value diversity and inclusion.