Company description:

Grampians Health exists to serve our communities across the Grampians region, providing complete care as close as possible to people's homes.

Job description:

$29.57 to $32.69 + salary packaging | Administration Clerk - Specialist Clinics

Permanent Full Time | 80 hours per fortnight including a monthly ADO

About the Role

Are you passionate about delivering exceptional customer service in a dynamic healthcare setting? Grampians Health is looking for enthusiastic individuals to join our Specialist Clinics Administration Team, where compassionate, respectful, and high-quality service is at the heart of everything we do.

Key Responsibilities:

• Greeting patients and ensuring accurate data entry.
• Providing medical reception, administration, and general support as delegated.
• Delivering excellent customer service to patients, carers, co-workers, clinical teams, and stakeholders.

Key Selection Criteria

• Previous experience in providing excellent customer service; incorporating experience with a patient management software system, and strong keyboarding skills.
• Highly developed administrative and organisational skills including an ability to work with minimal supervision, prioritising own workload and working within tight time frames and demonstrating excellent attention to detail within a team environment.

• Excellent customer service skills, including the ability to communicate with compassion, discretion, empathy and thoughtfulness with patients, their families and carers. Professional presentation and telephone manner is to be maintained always

• Well-developed interpersonal, verbal and written communication skills to enable professional communications with fellow staff, management and all stakeholders of Grampians Health.
• Open to change adaptation with a flexible working style conducive to fostering team culture and professional growth.

Desirable Attributes:

• Certificate in Medical Terminology
• Certificate IV in Business Administration or higher.
• Previous experience with patient administration system, especially IBA

To see a full copy of the Position Description please click here.

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Administration Operations Lead Shane Anwyl on 0473 153 500 for a confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.