We are seeking a Project Manager（1-year fix term) to join our Service Implementation team in Australia. This is an excellent opportunity to work on public and academic software projects.(Library background) Our team is responsible for delivering services across APAC to help customers with product adaptation and value realization.

We have a strong skill set in project management and would love to speak with you if you have experience in project delivery, including planning, execution, and closure.

About You – experience, education, skills, and accomplishments

You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.

5 years of relevant experience in project management

Effectively applies Project Management methodology, PS procedures, processes, etc.

End to end project delivery of software projects and services

Cross-functional teams’ coordination to ensure the project are completed on time, within scope and budget, and meeting the quality standards

Excellent analytical and troubleshooting skills

Demonstrated ability to manage several complex tasks concurrently and meet deadlines

Excellent oral and written communication skills, including ability to deliver training

Ability to learn new information quickly and keep up with rapidly changing products and processes

It would be great if you are . . .

Background in library workflows/standards strongly preferred

Project manager with experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred

Experience with Ex Libris/Innovative products would be advantage

Serves as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications

Experience in Public and Academic software industry

Experience working with government institutions in Singapore

PMP / PRINCE2 certified

What will you be doing in this role?

Implementing software products and services across APAC

Participate and contributes to process improvement, global initiative, and work standardization across APAC

Act as overall primary point of contact for the customer project team

Creates and executes project work plans and revises as appropriate to meet changing requirements

Manages day-to-day operational aspects of project and scope

Manages project risk through mitigation planning

Facilitates team and customer meetings

Holds regular status meetings with project team

Keeps executive team and stakeholders informed of project progress

Effectively applies Project Management methodology, PS procedures, processes, etc.

Perform software product configuration, based on customer’s requirements

Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle

Interpret and understand customer requirements and workflows and translate into software solutions

Provide product training to customers, via Web-based or on-site training

Review and contribute to training materials, implementation tools and documents used internally and by customers

Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management

About the Team

Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services and support.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.