Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for amazing Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.

About Concentrix

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.

About the Role

As a Customer Service Officer, you will be the frontline representative for a government department. Your key responsibilities include:

Handling both general and complex inquiries with professionalism and efficiency.

Leveraging your exceptional communication and problem-solving skills to meet customer needs.

Demonstrating a high level of customer service while troubleshooting or resolving inquiries.

Key Role Details:

Hourly Rate: $27.77 + Super

Monthly Incentives: Up to $480

Full-Time: Monday to Friday, with a minimum of 38 hour

Also Available Part-Time: 4-day work week with a minimum of 30 hours

Start Dates: July 2025

Limited roles available, apply today

Paid Training: Comprehensive full-time training provided

Schedule: Monday to Friday rotating roster of 7 AM - 6 PM. No weekends or late nights!

Location: Centrally located in the heart of Brisbane, 100 metres from Central Station

Who Are You?

You have a passion for delivering great customer service and are looking to apply your skills in a new setting. Key qualifications include:

Must be an Australian Citizen and at least 18 years of age.

Strong customer service skills

Eager to work towards goals and targets.

Confident in using computers and various systems.

Excellent verbal and written communication skills.

What’s In It for You?

Career growth: Join a globally recognised company that promotes from within.

Flexible part-time hours: Enjoy no weekend or late-night work, bringing balance to your life.

Engaging and comprehensive paid training to set you up for success.

Inclusive work environment with a range of amenities, including a Chill Out Zone, PlayStation, and complimentary barista-style coffee.

If you're ready for a rewarding change and excited to join a team that values exceptional customer service while making a difference in the community, APPLY NOW!

Applicants must be at least 18 years of age and pass a police check and other pre-employment checks

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.