• 4- Weeks onsite training (in Mitcham) provided
• Ability to work from home with no mandated minimum days in the office once training completed
• No weekend or public holiday work. Shifts Monday to Friday rostered between 8am-6pm on a rotational basis.

Who We're Looking For:
We're looking for people who genuinely care and love solving problems. This is a Full-Time opportunity with a focus on delivering great customer service.

As a leading water utility, Yarra Valley Water is committed to building and developing your career. This is not just talk, some of our most senior leaders started in our call centre. Our culture fosters an inclusive, collaborative work environment and provides ongoing training & development opportunities, flexibility and support that lead to high levels of achievement and personal satisfaction.

Curious to know more. Hear from our own staff on video HERE.

What's the Role?
As a Customer Care Consultant, you will be the person who helps our customers predominately relating to billing enquiries - by phone, email, web message, and SMS. No sales targets, just good old fashioned customer service.

About you:

• Big on customer care: you love making a difference and helping others.
• Problem Solver Extraordinaire: You enjoy tackling challenges and finding the best solution.
• Service Superstar: You've got experience in retail, hospitality, travel or any field where customer service is the priority.
• Flexible and Resilient: You adapt and handle anything thrown your way, are proactive and can work independently.
• Clear Communicator: You have an ability to explain complex information to diverse audiences in a way everyone gets, whether it's verbally or in writing.
• Tech-Savvy: You are comfortable using multiple software platforms simultaneously.

What's in it for you?

• Your Salary: The starting salary is $55,031.35 + 12% super, which then increases to $58,197.36 upon completion of 6-month probation, with a final increase to $61,359.22 at your 1-year anniversary. We reward you as you learn, based on your performance!
• Salary increases, up to 2 salary increases occur after your first year.
• Work from Home Allowance: $650 once training is completed.
• Hybrid Working: We support a hybrid approach to work, a mix of working from home and the office. We come together for moments that matter where being onsite adds value through collaboration, connection and purpose. We're intentional about making the commute worthwhile, focusing on flexibility, trust and what works best for our people and teams.
• Career & Growth: We are dedicated to building & developing your career - ongoing coaching & training will be provided to assist you in your development with a view to long term career opportunities across the business - the sky is the limit!
• Convenient Location: Free onsite parking, and bistro in the heart of Mitcham (short walk to shops, restaurants, and train station).
• Vibrant Culture: Supportive, friendly team environment within a vibrant culture focused on encouraging and achieving.
• Generous Leave: 14 weeks paid parental leave and 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause. Plus, the option to swap certain public holidays for another day of paid leave.

To read more about our benefits and culture, read our employee handbook HERE.

Start Date:
Your journey starts on Monday, 21st July 2025 with a comprehensive 4-week on-site training program at our head office in Mitcham.

Work from home flexibility will be offered after training. Our Customer Care team operate from 8am to 6pm Monday to Friday. The standard working hours are up to 7.6 hours per shift, which will be rostered on a rotational basis.

How to apply?
Submit your resume and we will ask you a few more questions to understand you better.
Closing date: Friday 6th June 2025

Please note that this ad may be closed prior to the closing date if application volumes are exceeded.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process, please call 03 9872 2542 or email [email protected]. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.