Duty Manager - Train Services

• Lead and manage daily train service operations, disruptions, and incident responses
  
• Drive safety, performance, and continuous improvement across the Train Services team
  
• Collaborate with internal teams to ensure reliable and efficient service delivery
  

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

Lead daily train operations at V/Line. Manage disruptions, ensure safety, and drive performance across Victoria's regional rail network.

About the role

As a Duty Manager - Train Services, you'll be at the heart of V/Line's daily operations, ensuring the safe, reliable, and efficient delivery of regional and peri-urban train services across Victoria. This is a dynamic, high-impact role where you'll lead real-time service delivery, manage disruptions, and support operational teams to deliver exceptional outcomes for our passengers.

You'll act as the key decision-maker during your shift, representing Train Services in the day-of-operations environment. From coordinating incident responses, reporting on performance and driving continuous improvement initiatives, you'll play a vital role in shaping the performance and culture of our operations team.

Key responsibilities include:

• Leading minute-to-minute service delivery and disruption management
  
• Acting as the first point of contact for operational issues and emergencies
  
• Supporting safety leadership and injury management
  
• Collaborating across teams to ensure resource readiness and service recovery
  
• Providing timely reporting and escalation of incidents
  
• Fostering a culture of teamwork and continuous improvement
  

You'll work on a rotating roster, including weekends and public holidays, providing critical coverage during operational hours. The role also involves responding to and managing critical incidents, requiring calm, decisive leadership and a strong understanding of safety protocols.

This is an on-site role based out of Southern Cross in Melbourne.

About you

You're a confident and experienced operations leader who thrives in fast-paced, high-stakes environments. With a strong background in transport or industrial operations, you bring a calm, solutions-focused mindset and a passion for service excellence.

You'll also bring:

• Several years of operational and management experience, ideally in rail or a similar complex environment
  
• Strong decision-making skills and the ability to lead under pressure
  
• A collaborative approach and excellent communication skills
  
• A commitment to safety, customer service, and continuous improvement
  
• Desirable qualifications such as Certificate IV in Rail Network Control or ICAM training
  

Importantly you align to V/Line's core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights.

If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

What we can offer

In addition to free Myki travel, we offer:

• Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
  
• Huge potential - We're transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
  
• Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
  
• Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
  
• Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.
  

Salary for this role is expected between $120k to $140k inclusive of superannuation. Duty Managers are also paid an additional allowance of $35k per year to compensate for the shift work, leave loading and on-call allowance as required in the role.

For a confidential discussion about salary and how your skills and experience may align, please contact steve at [email protected]

This is a permanent, full-time opportunity with 5-weeks annual leave, superannuation, and free myki for metro & regional travel.

Apply Now

For more information about this opportunity or to get a copy of the Position Description, please email Steve Hutcheson at [email protected]

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references. These assessments may commence during the application period.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

Recruitment Process

This role is a Medical Category 3 position.

If you are successful in obtaining an interview, we expect this will commence from mid-June.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment checks to meet our safe working standards. In addition, V/Line employees are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

Applications close: 11:59pm on Thursday, 5th June 2025

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.