Student Services Coordinator

Country Universities Centre Southern Downs (CUC Southern Downs)
Location: Warwick, QLD
Employment Type: Full-time

About Us:
CUC Southern Downs is proud to support university students in our region by providing access to a dedicated learning space, academic support, and a thriving student community. Our mission is to ensure that regional students have the same opportunities for success as their metropolitan counterparts.

About the Role:
We are seeking a passionate, organised, and student-focused individual to join our team as a Student Services Coordinator. Reporting to the Centre Manager, you will play a key role in enhancing the student experience through academic support, engagement initiatives, and community partnerships.
This is a full-time position based in Warwick, supporting regional students studying at any Australian university.

The role requires a high level of flexibility to respond to the changing operational needs of the Centre. Responsibilities range from coordinating day-to-day activities to undertaking routine administrative and support tasks in a team environment. No two days are the same — this role combines academic support with general administrative and operational duties.

Key Responsibilities:

Provide one-on-one academic mentoring, including support with study skills, referencing, writing, and assessments.

Deliver workshops, group study sessions, and engagement activities to promote student success.

Identify students at risk and provide appropriate interventions and referrals.

Collaborate with universities, local industries, and community stakeholders to deliver education and career initiatives.

Represent CUC Southern Downs at community events to build awareness and engagement.

Assist with project coordination, evaluation, and reporting requirements.

Undertake day-to-day administrative and support tasks to ensure the Centre runs smoothly.

Monitor and report on student engagement, project deliverables, and feedback.

Maintain a safe, compliant, and welcoming learning environment for all Centre users.

About You:
You will be a confident communicator who is passionate about supporting students and regional education. You will have:

An undergraduate degree.

Recent university-level study experience with strong academic results, or relevant experience in student support services.

Outstanding written and verbal communication skills.

Excellent organisational skills, with the ability to prioritise tasks and meet deadlines in a dynamic environment.

Experience delivering presentations and facilitating group sessions.

High proficiency in Microsoft Office (Word, Excel, Outlook) and general data reporting.

A current driver’s licence and a valid Blue Card (or ability to obtain one).

Desirable:

Experience in a similar role in education or student services.

First Aid Certificate or Mental Health First Aid Certificate.

Familiarity with Xero financial software and WordPress.

What We Offer:

The opportunity to make a real impact on regional students' educational journeys.

A supportive, flexible, and vibrant team environment.

Competitive salary aligned with the Educational Services (Post-Secondary Education) Award 2020 – Level 7.

Opportunities for professional development.

How to Apply:
If you are passionate about empowering regional students to achieve their dreams, we would love to hear from you!

Click "Apply Now" and submit your CV along with a detailed cover letter addressing your suitability for the role.

Applications close: Midnight, 18th May 2025

For a copy of the Position Description, please email Alyce Lotz, Centre Manager, CUC Southern Downs: [email protected]