Who we are:

Parker Plumbing Company are an Ipswich/Brisbane West based, family owned and operated maintenance Plumbing, Drainage and Gas Fitting business; who recognize that our team are our most important asset. We aim to promote a dynamic, flexible and positive working environment and encourage both professional development opportunities and a strong team culture.

We are continually working to grow and develop our business and streamline our work practices; in order to strive for excellence in customer service and quality workmanship.

The opportunity:

A fantastic opportunity is currently available for an enthusiastic and vibrant Scheduling Coordinator to join our close-knit team!

Why join us:

Full Time Role with Job Stability - Annual salary commensurate with experience, skills and performance.

Social Environment - You'll be joining a great bunch of people, with a family-feel culture where you are recognized and rewarded for your efforts. Monthly team lunches and social events throughout the year.

Ongoing development opportunities - We recognize that our team are our number one asset, so aim to provide further training and development opportunities to help you learn and grow within the business.

Job tasks and responsibilities:

Be the first point of contact for inbound customer calls, online enquiries and emails

Use our Job Management System ServiceM8 to schedule daily jobs for our field staff based on location, availability and urgency.

Liaise directly with clients, property managers, tenants and technicians to coordinate access and appointments

Confirm job bookings, monitor job progress and follow up on outstanding or incomplete work

Follow up on outstanding quotes and invoices

Update and maintain our job management system with accurate and timely data entry

Provide friendly, professional support to internal and external stakeholders

Proactively resolve scheduling conflicts or delays with efficiency and great communication

Work collaboratively with other team members to ensure smooth operations

Contribute to process and system continual improvement

Assisting with other administrative tasks

What we are looking for:

Previous experience in customer service and/or scheduling/coordinator roles

Exceptional communication (verbal & written) skills, strong organizational abilities and attention to detail

The ability to multi-task and stay calm under pressure

A friendly, customer-focused attitude and professional phone mannerisms

A proactive, solution-focused mindset and a genuine passion for helping people

Previous experience with job management software such as ServiceM8 (not essential but desirable)

Apply Today:

If communication is your strength and organising is second nature we would love to hear from you!

Please send through your resume and a cover letter outlining what you feel you can bring to the role.