Job Title: Team Leader

Employment Type: Full-time / Part-time

Location: Armidale

Lead with Impact. Support with Purpose.

Are you ready to lead a dynamic, passionate team and help shape the future of community-based mental health services in Armidale?

At Holistic Recovery, we’re on the lookout for a compassionate and proactive Team Leader to oversee our operations and staff in the Armidale region. This role will provide critical leadership and direction across programs that include 24/7 accommodation support and flexible outreach services, ensuring safety, quality, and consistency for both participants and team members.

About Holistic Recovery

Holistic Recovery is a proudly regional, trauma-informed mental health organisation dedicated to supporting people living with psychosocial disabilities. We empower individuals through capacity-building, connection, and meaningful daily support. Founded in 2020, we’ve grown to a team of over 80 and continue to expand across Northern NSW.

As a Best Workplace in Healthcare & Social Assistance (Great Place to Work® 2024), we prioritise staff wellbeing, collaboration, and culture. In fact, 100% of our employees say Holistic Recovery is a great place to work – compared to just 56% nationally.

About the Role

As Team Leader, you’ll:

Lead and support a dynamic team of support workers and peer workers in the delivery of quality, trauma-informed care

Oversee 24/7 operations within our accommodation program, including managing rosters, sleepovers, active night shifts, and weekend shifts

Ensure the safety and well-being of all team members and residents at all times

Provide clinical oversight and incident management, including debriefing and guidance following critical events

Build and maintain strong relationships with stakeholders, including community services, health providers, and families

Drive quality assurance and contribute to continuous service improvement

Ensure compliance with WHS and NDIS Quality and Safeguards Commission standards

Engage in team supervision, reflective practice, and monthly training sessions

About You

You’ll thrive in this role if you have:

Leadership experience in a similar role within the mental health or disability support sector

A relevant qualification

Strong understanding of psychosocial disabilities and trauma-informed care

Excellent communication, people management, and problem-solving skills

A current First Aid certificate, Driver’s Licence, NDIS Worker Screening Check, and Working with Children Check

COVID-19 vaccination (including booster)

Why Join Us?

Pay range: $43.08 – $46.35/hr + 11.5% Super

Annual leave loading for eligible employees

Professional development pathways + monthly trainings

Access to company tech and vehicles (where available)

Wellbeing perks include fitness bootcamps, meditation, and flu shots (where available)

Employee Assistance Program (EAP)

96 cents/km travel reimbursement

How to Apply

Submit your resume and cover letter via our application form. Only shortlisted candidates will be contacted.

For questions, please contact our HR team at [email protected]