The Commonwealth Golf Club is situated in the famed sand belt of Melbourne and aim to provide its members with a premium service and facility. It is home to over 1200 members with a fantastic atmosphere and working environment.

Commonwealth is seeking the services of a Full-time Assistant Director of Golf to join the team. The Pro Shop is the primary contact point for members and guests and therefore the successful candidate will possess a strong customer service attitude and personable approach to ensure an outstanding experience for members and guests alike.

Principal Responsibilities:

Coordinate and promote all golf events

Conduct private & group tuition for members & guests (PGA Accreditation)

Assist with club fitting and fitting day events for additional support

Assist with mentoring future PGA Associates with academic and workplace tasks.

Assist the Match Committee, Match Convenor & Women’s Captain

Member and guest golf services – retail, competition, tuition and practice facilities

Ensuring all reasonable requests of the Director of Golf are responded to in an efficient and timely manner.

Specific Responsibilities:

Competition Management

Oversee the administration of all golf competitions including handicapping and the calculation and communication of results

Manage the commencement of play from starting tees as required

Assist with the organisation of corporate golf events

Support the Match Convenor and attend the Match Committee meeting. This includes the collation of all supporting material and minuting the meeting.

Support the Women’s Captain and Women’s Committee via the management of member competitions (including external events – interclub, pennant, bowls, etc) and provide advice when required

Coordination and administration of member and visitor golf bookings

Assistance with the coordination of course activity including, tee starting and course marshalling

Management of timesheets, calculation of competition results, and maintenance of handicaps

Accurate reconciliation of individual and daily sales including green fees, hire and sales

Reciprocal:

Handle any visitor enquiries and make bookings as required

Control reciprocal visitation to ensure it does not impede member play and impact fee paying interstate/international visitors

Record origin of visitors and prepare a monthly report for the General Manager

Provide any urgent outbound letters of introduction, with this function being an office responsibility

Meet and greet visitors upon arrival and show them around the facilities if it is their first visit

Tuition:

Assist Head Teaching Professional and Director of Golf with coaching services for clinics and private tuition when required.

Perform fitting services for members to assist with retail sales

Retail:

Support the Retail Buyer, and operations team, in selling merchandise and equipment as and when required.

Attend any training sessions as required to assist with product knowledge

Help promote any fitting days and fashion events

Accurate transaction for goods and services

Communication

Maintain the Golf Shop pages of the Club website and other digital member communication

Post information on social media in accordance with any social media policy the club may have

General:

Provide hands-on customer service support to members and guests

Build a rapport with the members and gain an understanding of their needs and be easily accessible

Present the Golf Shop and surrounds in a secure, safe and clean manner that promotes high standards of service and provides a comfortable and welcoming environment for members and guests.

Skills & Experience-

Knowledge/Experience:

Golf administration

Retail

Club operations

Rules and handicapping

PGA Accredited Professional

Skills/Personal Attributes:

Highly organised and planner by nature

Customer service focused

Ability to work both independently and within a team environment

Attention to detail

Networker and relationship builder

High level communication skills and ability to deliver tasks accurately and on time

Motivated to improving processes, procedures and efficiencies

Punctual, reliable and well presented

Interested applicants should contact Director of Golf: Lachlan Kenny, prior to the Friday, June 13 closing date.
[email protected]