About the role

Specsavers Armadale is seeking an experienced In-store Trainer to join our team. In this full-time role, you will be responsible for providing comprehensive training and support to our retail staff, ensuring they are equipped with the knowledge and skills to deliver exceptional customer service. Based in our Armadale, WA store, this position plays a crucial role in maintaining the high standards that Specsavers is known for.

What you'll be doing

Develop and deliver comprehensive training programs to new and existing retail staff

Coach and mentor team members to enhance their product knowledge, sales techniques, and customer service skills

Collaborate with the store management team to identify training needs and implement tailored solutions

Monitor staff performance and provide constructive feedback to drive continuous improvement

Maintain detailed training records and report on the effectiveness of training initiatives

Ensure all staff are up-to-date with the latest company policies, procedures, and industry regulations

What we're looking for

Minimum 2 years' experience in a retail training or coaching role, within the optical or healthcare industry

Excellent communication and interpersonal skills, with the ability to effectively train and motivate staff

Strong product knowledge and a passion for providing exceptional customer service

Proficient in using training software and digital resources to enhance the learning experience

Exceptional organisational and time management skills to juggle multiple training priorities

A team player with the ability to collaborate cross-functionally

Experienced Dispenser

What we offer

At Specsavers, we are committed to supporting the professional development of our team members. In this role, you will have access to ongoing training and development opportunities, including the chance to further your career within our growing organisation. We also offer a competitive salary, generous employee discounts, and a range of health and wellbeing benefits to support a healthy work-life balance.

About us

Specsavers is a global leader in optical retail, with a strong presence in Australia and New Zealand. Our mission is to make high-quality eye care and eyewear accessible to everyone. We are a values-driven company that places a strong emphasis on community engagement, environmental sustainability, and ethical business practices. If you are passionate about delivering exceptional customer service and contributing to the success of a dynamic retail brand, we encourage you to apply for this exciting opportunity.

Apply now