A major player in the Mining Industry is now seeking a Desktop Support Officer for a frontline Level 1 support our clients production systems, infrastructure, and associated technology.

Roster: 4 Days on, 5 Days off, 5 Nights on, 4 Nights off. Shifts are 12.5 hours including handover.
Location: Brisbane CBD
Duration: Initial 6 month contract length

In this role you will be responsible for initial assessment and record creation of production system faults and ensuring that this information is communicated to the correct resolver teams and the relevant stakeholders. Your responsibilities will include, but are not limited to:

• Providing in person and remote level 1 support for production systems from the 24x7 control centre
• Provide first point of contact support and follow up communications for production system faults in the OT and IT environment.
• Proactive monitoring and event management to ensure consistent delivery of critical production systems.
• Engaging with dispatch and control, Level 2 and Level 3 support teams, vendors, and other operational personnel to resolve production system faults.
• Rapidly provide break-fix solutions to restore production system availability following outages.
• Engaging key stakeholders during events, incidents, and changes
• Safe execution of planned maintenance activities
• Scoping and execution of minor improvement works.

About You:

• Exceptional verbal and written communications skills.
• Ideally will have worked in a similar environment within the mining sector before
• A strong customer service attitude and collaborative team player who cares as much about the team's success as they do about their own
• Self-aware, motivated, compassionate, and have excellent social skills, you will be working in a close-knit environment
• Adaptable and up for a challenge
• Technical IT/OT experience and exposure to the ITIL framework would be ideal but not essential - training will be provided.

If you are interested in a confidential discussion please contact Luke Bean on [email protected] or apply now with your CV.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.