Employment Type: Permanent Full Time or Part Time
Position Classification: Telephonist Level 2
Remuneration: $65,534.20 - $68,201.57 per annum plus superannuation
Hours Per Week: 38 = Full Time, Up To 38 = Part Time
Requisition ID: REQ575924
Applications Close: Sunday, 1st June 2025

SESLHD - Switchboard Operator - Northern Sector (FT or PT)

What You'll Be Doing:
The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it. Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service. To be responsible for the day to day running and operation of Telecommunication services incorporating PABX and VoIP telephone services, MIE (Message Integration Engine) and Paging services.

Benefits:

• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
• Discounted gym memberships with a Fitness Passport
• Employee Assistance Program (EAP) for employees and family members.
• Discounted Private Health Insurance.

Selection Criteria:

1. Demonstrated commitment to providing quality customer service.
2. Experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment.
3. Proven to work as part of a team in a busy environment.
4. Organisational skills and ability to work with limited supervision.
5. Ability to work a 24 hours, 7 day a week rotating roster.
6. Experience in the use of Microsoft Office packages including Word, Outlook as well as other PC based programs.
7. Current drivers licence (or a willingness to travel in accordance with the demands of the position).

Need More Information?
1) Click here for the Position Description and SESLHD Expected Standards
2) Find out more about applying for this position
For role related queries or questions contact Alison Baird on [email protected]

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

Reasonable Adjustments:
NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email [email protected] and let us know. Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants:

• An eligibility list may be created for future vacancies.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer.
• SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Employment Consultant that can also provide support ([email protected]) and for additional information please visit our Stepping Up Website

SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We encourage people from different backgrounds to apply. We welcome applications from Aboriginal and/or Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can also provide support. Please contact the SESLHD Aboriginal Employment Team via email [email protected] should you require support.