About the Company

Forum Recruitment is proud to partner with a leading organisation renowned for its commitment to service excellence, workplace safety, and customer satisfaction. Operating across Australia, this organisation sets the standard for operational efficiency and stakeholder collaboration.

About the Role

As the Facilities Specialist, you will oversee the delivery of high-quality service outcomes across a portfolio of sites. You will manage the operational, safety, and administrative aspects of the contract, ensuring compliance with organisational and legislative standards through the management of contractors and stakeholder relationships. This role requires leadership, stakeholder engagement, and a focus on continual service improvement.

Key Responsibilities

• Ensure the delivery of services meets or exceeds customer KPIs and service level expectations.
• Monitor operational performance, identifying opportunities for cost reduction and efficiency improvements.
• Build and maintain strong relationships with stakeholders, promoting service excellence.
• Manage administrative functions, including compliance and reporting, to meet quality standards.
• Oversee occupational health and safety measures to minimise workplace incidents and ensure regulatory compliance.
• Lead contractor management, from selection and engagement to performance monitoring and compliance.

About You

To be successful in this role, you will need:

• A strong understanding of Facilities Management operations preferably within the retail sector, hospitality or similar fast-paced environments.
• Demonstrated experience in a high volume fast paced facilities operations role.
• A proven track record in operational management within a service industry environment.
• Excellent organisational and time management skills with the ability to prioritise works.
• Excellent written and verbal communication skills.
• Customer-focused approach with the ability to build strong relationships with clients at all levels.
• Strong analytical and decision-making skills.
• The ability to work autonomously.

What's in It for You?

• A supportive and collaborative team environment.
• Opportunities for professional development and career progression.
• A role with significant responsibility and the chance to influence outcomes.
• Flexible working environment - opportunity to work from as the job permits.

Interested?

To submit your application follow the link to APPLY. Applications are being screened throughout the advertising process with a successful hire expected by the 7th of June. Don't wait and APPLY NOW!