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Call Centre Manager

sharonbennie - Specialist Property Recruitment
Sydney, NSW
A$140,000 p/a
Call Centre & Customer Service → Supervisors/Team Leaders
Full-time
On-site

Posted 5 days ago


  • Up to $140,000 Package
  • Additional $100,000 in commissions
  • Sydney CBD
  • Fast-growth, high-performance environment
  • Leading Property Investment team

Our Client

Experiencing exponential growth in the past 5 years, our client is now one of Australia’s largest Property Investment Advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google, have garnished great write-ups in publications such as the AFR and are continuing to go from strength to strength.

Duties

With millions spent in advertising per annum, generating thousands of enquiries a week to be reached back out to, our client is on the lookout for a highly experienced and driven sales leader to manage the team from both a sales and operational perspective.

Duties will include:

  • Effectively managing 30 – 40 staff across NSW and VIC
  • Facilitating 1:1 coaching including demonstrating sales calls and roleplays
  • “Floor management” including answering questions, interjecting and being available for real-time support
  • Ensuring dials and talk time KPI’s are achieved
  • Review all key-metrics and system improving where required
  • Providing regular reports to the Head of Sales and Directors

Specific requirements

To be selected for this role, you will be able to demonstrate:

  • Experience in managing a call centre of 20+ staff (ideally within a property-related industry – investment, finance, banking etc)
  • Able to attend a CBD office 5 days a week (with 1 Saturday a month)
  • Comfortable implementing ideas and directives from upper management
  • Be able to maintain a customer-service mentality in a high-volume environment

Benefits:

  • Inspiring role, supporting clients in their wealth-creation journeys
  • Generous salary and commissions
  • Career development opportunities
  • Incredible office space with lots of natural light, breakout space and full kitchen / dining area (also a coffee shop in the lobby)
  • Great workplace culture

We look forward to receiving your application, or for more information please feel free to call:

Daniel Robinson
0413 360 667

All applications will be received in strict confidence
___________________________________________________

To keep up to date with all our current roles, create a job alert on our website: https://www.sharonbennie.com.au/member/createjobalert.aspx

We're proud to be Circle Back recruiter and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?

like us on facebook:
https://www.facebook.com/pages/sharonbennie-Specialist-Property-Recruitment/119281464784095

and connect on Linkedin:
https://www.linkedin.com/company/221733


About sharonbennie - Specialist Property Recruitment

Hornsby, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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