Manager, Governance & Reporting

• Clerk Grade 11/12
• Full-Time Temporary 12 months with the possibility of extension
• Parramatta location with hybrid working - weekly attendance

This role sits in the PMO team within Government Shared Services

This is a Talent Pool opportunity, which means you will be placed onto a Grade 11/12 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months.

About the team

This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.

The Manager Governance & Reporting role leads a team to deliver functional and customer-focused programs of work in governance practice areas, including risk, compliance, privacy, complaints/customer feedback, business continuity, insurance, corporate policy, and programs, planning and evaluations.

Your day-to-day

Reporting to the Executive Director, - Government Shared Services, your role will:

• Manage and be responsible for governance programs and customer priorities, ensuring work is delivered to a high-quality organisational and government standard.
• Lead and oversee all aspects of project development, implementation, and closure across a portfolio of complex projects, including preparing business cases and project plans, establishing appropriate governance and meeting reporting requirements.
• Prepare and present accurate and relevant strategic plans, committee papers, briefings, and reports, including analysis and recommendations on governance activities and initiatives to internal and external stakeholders to expected standards.
• Lead engagement with customers and stakeholders, negotiate and influence outcomes, manage issues and awareness and trust in the team to ensure service delivery outcomes are achieved
• Lead and drive team management, work planning, coaching and professional development initiatives to align resources to deliver priorities and a positive employee experience.
• Maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends and practices
• Recommend, and deliver innovative solutions that optimise outcomes and contribute to a best practice governance function in line with organisational and government priorities.
  
  

To be successful in this role you will demonstrate:

• Experience in delivering administrative and governance projects, including project management and reporting.
• Experience in the management of corporate governance such as reporting, compliance, risk and audit.
• Highly developed written, verbal and interpersonal skills, including the capacity to liaise effectively with senior executives.
• Excellent communication skills and ability to manage projects to meet deadlines.

Salary Grade 11/12, with the base salary for this role starting at 145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am Tuesday 3rd June 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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