Why choose Comlink?

Salary packaging opportunities to increase your take home pay

Great organisational culture and supportive team environment

Work flexibly (we recognise that good work can be done in many ways)

Paid Birthday Leave - enjoy a paid day off on your birthday

Superannuation Match benefit

Paid Parental Leave

Paid training and continuous learning and development opportunities and plenty more

About the role

We are seeking a dynamic, leader who can support the day-to-day operations of the care team and provide ongoing support, training and mentoring to Care Support Partners to enhance their performance, engagement and professional development. The successful applicant will be passionate about enhancing the quality of the participant’s experience while promoting health, wellbeing and continuity of care to enable participants to age in place. This role will work closely with, and act as the 2IC to, the Care Services Manager to bring our newly developed Care team model to life, and to lead an effective care management approach. Some travel will be required.

Key Accountabilities

Provide leadership excellence through the achievement of performance indicators set out in the organisation’s strategic plan and priorities

Lead, support, coach and mentor Care Support Partners to undertake business and service improvements

Collaborate across the organisation while championing strengths-based leadership, which is ethical, results driven and future oriented

Develop a high performing culture, committed to quality and outstanding customer service

Actively identify, monitor and manage areas of key risk and lead appropriate escalation and response where required in collaboration with the Governance and Risk management team

Support optimal service delivery by overseeing comprehensive care management, ensuring the wellbeing of participants through case work, advocacy, planning and review

Selection Criteria

1. Diploma in Community Services, Human Services, Health Sector Management, Aged Care, and/or a clinical background, along with at least 5 years of relevant industry experience.

2. Proven ability to lead, motivate and manage a diverse team to achieve organizational goals and foster a collaborative and inclusive team environment

3. Experienced in Care Management preferably within the Home and Community Care sector with advanced knowledge of person-centred care

4. Demonstrated experience in service development and leading continuous quality improvement, emphasizing practice and service excellence in accordance with the Strengthened Aged Care Quality standards

5. Strong interpersonal and communication skills, demonstrating relatability and engagement. Exhibits high emotional intelligence and a proven ability to cultivate relationships and connect effectively with both internal and external stakeholders

6. Understanding of specialized service delivery within diverse groups, particularly in relation to Aboriginal and Torres Strait Islander, CALD, Veterans, Disability, Mental Health, LGBTI+, and Homelessness

Desirable

1. Relevant tertiary level qualification i.e. Bachelor of Allied Health, Social Science – Behavioral Studies, Community Services, Human Services or Nursing along with at least 3 years of relevant industry experience

How to apply

We are seeking a unique individual to join our futures thinking Home and Community Care team. If you are driven by passion, people and performance we want to hear from you.

Be creative! Be fun! Be real! Use your cover letter to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.

Applications close Tuesday 3rd June 2025

Who is Comlink Australia?

Comlink Australia has proven itself as a leading service provider in Queensland and are committed to a journey of national growth. We are on a mission to champion healthy ageing within our communities by providing exceptional and compassionate care that empowers people to life fulfilling lives with dignity, vitality, connection, purpose and independence.

Comlink Australia has cultivated a culture where people feel included, supported and respected. When you are surrounded by like-minded people with a shared vision; that makes for a pretty awesome place to work. They choose to look beyond how things are, to how much better they can be. And they are inviting you to become part of our community.

We would love to introduce you to our values…

Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:

Our table is round - we are one team, where every voice matters

See the human - we leave our egos at the door and see people as people first

The right way, and again – we are committed to continuously improving to achieve the best possible outcome

Brilliantly bold – we own our decisions and learn from our mistakes

Make a little magic – our clients are at the heart of all that we do!

We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.