• Rare opportunity to work directly with an Tier-2 OEM
• Great scope of having a career in a growing regional operation
• Opportunities to service industry leading airline providers

The Company

Our client is a Canadian commercial aerospace giant offering new aircraft manufacturing, engineering, aftermarket modifications, parts manufacturing and flight training services for over 100 years. They currently have approximately 1,200 employees across 3 major provinces within Canada and as well as in markets and distribution hubs world-wide.

They are currently supplying aircraft and avionic engineering services to major Australian flight providers with Qantaslink and Jetstar being some of their major clients.

Role in brief

We're recruiting for a Service Coordinator - Aftermarket & Spares Support to join a global leader in aerospace, supporting operators, maintainers, and distributors of the legendary Dash 1-7 fleet.

The successful candidates must be able to travel to Canada for an initial training period of up to 2 months.

KEY ACCOUNTABILITIES:

• Act as the primary point of contact for global customers, providing expert guidance on spare parts, aftermarket services, and technical support.
• Consult on technical issues, troubleshoot problems, and coordinate internally to deliver tailored solutions that keep aircraft operational.
• Manage spares sales orders from inquiry through to fulfilment, ensuring accuracy and urgency every step of the way.
• Work closely with quality teams to investigate root causes and support continuous improvement across aftermarket processes.
• Collaborate with internal teams to enhance service delivery, streamline response times, and identify growth opportunities within the existing customer base.
• Participate in a 24/7 AOG support rotation, responding swiftly to urgent customer needs.

EXPERIENCE & QUALIFICATIONS:

• Diploma or Degree in Supply Chain, Engineering, or Business Administration.
• Minimum 3+ years of experience in an aviation or technical support environment.
• Strong communication and relationship-building skills with a service-first mindset.
• Comfortable working with ERP systems (IFS experience is a bonus).
• Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to deliver and support in a 24/7, high-pressure environment.

Salary and Work Rights

• $75K - $90K + Super depending on industry relevant experience & qualifications.
• Australian Citizens and Permanent Residents.

Apply now with your latest resume at [email protected] or call on 0428 751 002 for a further discussion regarding the role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.